HelpSumo is described as 'Help Desk Software is a powerful, affordable web help desk . Enhance customer support by our help desk software via ticket support, live chat, email-ticket and self-service knowledge base' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to HelpSumo for a variety of platforms, including Web-based, Windows, Android, iPhone and Mac apps. The best HelpSumo alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Freshdesk or osTicket. Other great apps like HelpSumo are Zendesk, UserVoice, UseResponse and Help Scout.
Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.
United Kingdom
Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
Astuto is a free, open source, self-hosted customer feedback tool. It helps you collect, manage and prioritize feedback from your users. You can self-host your own instance or rely on a paid cloud subscription.
Create Online Forums and Communities for Customer Support, Gathering Ideas and for Close-Group and for Intranet Collaboration
India
The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.
United States
One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
Netherlands
EU
Simple customer support for growing teams. It's like gmail on steroids!
Enchant is a powerful helpdesk that helps your team deliver awesome support to each and every customer.
To your customers, it's just email. They will never see a ticket number and will never have to.
United States
DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
Helprace is a personalized help desk system. Email ticketing, self-service, docs, feedback and community. Fully integrated together and easy to use. Only pay for what you really need.
United States
Our online help desk is so much more than “just another ticketing system.”
Most support software only supports one-to-one communications with your customers and you lose visibility at the customer level. TeamSupport gives you visibility of the entire customer so you can be proac.
United States
