CitSmart is described as 'The Citsmart ITSM is an advanced solution, multiplatform and free IT Service Desk and Service Management that integrates several tools, based on the best practices of ITIL processes' and is an app in the Business & Commerce category. There are more than 10 alternatives to CitSmart for a variety of platforms, including Online / Web-based, Windows, iPhone, Linux and Android. The best alternative is InvGate Service Desk. It's not free, so if you're looking for a free alternative, you could try iTop or Mint Service Desk. Other great apps like CitSmart are Freshservice (Paid), ServiceNow (Paid), OTRS (Paid) and Vivantio (Paid).
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration.
Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space.
ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.