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CitSmart Alternatives

CitSmart is described as 'The Citsmart ITSM is an advanced solution, multiplatform and free IT Service Desk and Service Management that integrates several tools, based on the best practices of ITIL processes' and is a Help Desk app in the business & commerce category. There are more than 10 alternatives to CitSmart for a variety of platforms, including Online / Web-based, Windows, iPhone, Self-Hosted solutions and Linux. The best alternative is InvGate Service Desk. It's not free, so if you're looking for a free alternative, you could try iTop or Mint Service Desk. Other great apps like CitSmart are Freshservice, ServiceNow, OTRS and Vivantio.

CitSmart alternatives are mainly Help Desk Apps but may also be Customer Support Tools or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of CitSmart.
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  • Mac
  • Windows
  • Linux
  • Android
  • iPhone
  • Android Tablet

The Citsmart ITSM is an advanced solution, multiplatform and free IT Service Desk and Service Management that integrates...

Learn more about CitSmart

  1. InvGate Service Desk icon

    InvGate Service Desk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    Screenshot
  2. Freshservice icon

    Freshservice

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space.

    Screenshot


  3. ServiceNow icon

    ServiceNow

    • Online
    • Software as a Service (SaaS)

    ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.

    Screenshot
  4. iTop icon

    iTop

    • FreeOpen Source
    • Self-Hosted

    iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment.

    Screenshot
  5. OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.

    Screenshot


  6. Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one.

    No screenshots yet
  7. Vivantio icon

    Vivantio

    • Online
    • Self-Hosted

    The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.

    Screenshot
  8. Web Help Desk icon

    Web Help Desk

    • FreemiumProprietary
    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • Google Chrome
    • Safari

    With Web Help Desk, you no longer have to worry about manual ticket generation and the hassle of individually routing each ticket.

    Screenshot
  9. TOPdesk ITSM icon

    TOPdesk ITSM

    • Online

    TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management,

    No screenshots yet
  10. LanDesk Service Management icon

    LanDesk Service Management

    • Online

    LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented.

    No screenshots yet
Showing 10 of 24 alternatives