CitSmart AlternativesIT Service Management Software & Help Desk Platforms like CitSmart

CitSmart is described as 'The Citsmart ITSM is an advanced solution, multiplatform and free IT Service Desk and Service Management that integrates several tools, based on the best practices of ITIL processes' and is a it service management software in the business & commerce category. There are more than 25 alternatives to CitSmart for a variety of platforms, including Web-based, Windows, Self-Hosted, SaaS and iPhone apps. The best CitSmart alternative is monday service. It's not free, so if you're looking for a free alternative, you could try Jira Service Management or iTop by Combodo. Other great apps like CitSmart are Freshservice, ServiceNow, Solarwinds Web Help Desk and Mint Service Desk.

Copy a direct link to this comment to your clipboard
CitSmart alternatives page was last updated

Alternatives list

  1. Copy a direct link to this comment to your clipboard

    Monday Service, product of monday.com , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, and AI-powered automations.

    Cost / License

    • Subscription
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
     
    • monday service is the most popular Web-based & SaaS alternative to CitSmart.

    • monday service is the most popular commercial alternative to CitSmart.

    • monday service is Paid and ProprietaryCitSmart is also Paid and Proprietary
  2. Copy a direct link to this comment to your clipboard

    Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
     
    • Jira Service Management is the most popular free alternative to CitSmart.

    • Jira Service Management is Freemium and ProprietaryCitSmart is Paid and Proprietary
  3. Freshservice icon
     35 likes
    Copy a direct link to this comment to your clipboard

    AI-powered IT service management platform offering codeless automation, self-service capabilities, built-in workflows, integrations with major apps, ticket management, performance data insights, and tools for workflow automation to optimize IT operations and collaboration.

    36 Freshservice alternatives

    Cost / License

    • Subscription
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
     
    • Freshservice is the most popular Android, iPhone, iPad & Android Tablet alternative to CitSmart.

    • Freshservice is Paid and ProprietaryCitSmart is also Paid and Proprietary
  4. Copy a direct link to this comment to your clipboard

    SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...

    Cost / License

    • Pay once
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • Google Chrome
    • Safari
    • iPad
     
    • Solarwinds Web Help Desk is the most popular Windows, Mac & Linux alternative to CitSmart.

    • Solarwinds Web Help Desk is Paid and ProprietaryCitSmart is also Paid and Proprietary
  5. Copy a direct link to this comment to your clipboard

    Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...

    59 Mint Service Desk alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
     
    • Mint Service Desk is the most popular Self-Hosted alternative to CitSmart.

    • Mint Service Desk is Paid and ProprietaryCitSmart is also Paid and Proprietary
  6. VisionFlow icon
     1 like
    Copy a direct link to this comment to your clipboard

    VisionFlow is an integrated software for Project management, product and service management and CRM. Available both as a cloud-based or on-premise solution, VisionFlow is flexible, easy to use with outstanding value for money.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
     
  7. OTRS icon
     14 likes
    Copy a direct link to this comment to your clipboard

    OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.

    62 OTRS alternatives

    Cost / License

    • Pay once or Subscription
    • Proprietary

    Platforms

    • Windows
    • Linux
    • Online
     
  8. Copy a direct link to this comment to your clipboard

    If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind.

    49 iTop by Combodo alternatives

    Cost / License

    • Freemium (Subscription)
    • Open Source

    Platforms

    • Self-Hosted
     
    • iTop by Combodo is the most popular Open Source alternative to CitSmart.

    • iTop by Combodo is Freemium and Open SourceCitSmart is Paid and Proprietary
  9. Copy a direct link to this comment to your clipboard

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    Cost / License

    • Subscription
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  10. Vivantio icon
     9 likes
    Copy a direct link to this comment to your clipboard

    The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Self-Hosted
     
  11. Copy a direct link to this comment to your clipboard

    LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience fewer service interruptions, accelerated service restoration, and a reduction in costly downtime or other...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
12 of 26 CitSmart alternatives