Self-Hosted Zendesk AlternativesFiltered by 'Customer Support'

Zendesk is not available as a self-hosted solution but there are plenty of alternatives for power users and business that want to host a solution on-premise. The best Self-Hosted alternative is FreeScout, which is both free and Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and many of them are available as a self-hosted solution so hopefully you can find a suitable replacement. Other interesting Self-Hosted alternatives to Zendesk are osTicket, Libredesk, ProProfs Knowledge Base and Zammad.

More about Zendesk
Copy a direct link to this comment to your clipboard
Zendesk alternatives page was last updated

Alternatives list

  1. FreeScout icon

    FreeScout

     41 likes

    Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    122 FreeScout alternatives

    Cost / License

    Application type

    Platforms

    • Mac
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1
     
    |
    10
    FreeScout vs Zendesk Comments
    Top Positive Comment
    Guest
    4

    The best open source Zendesk competitor I've tried

    Review by a new / low-activity user.
    Guest
    Positive
    0

    It's free, open source and have a nice feedback from developers

    Review by a new / low-activity user.
    MurliVM
    Positive
    0

    I have been using Helpscout, I think freescout is the best

    Review by a new / low-activity user.
    3 of 10 comments
    • FreeScout is Freemium and Open SourceZendesk is Paid and Proprietary
    • FreeScout is Lightweight and Privacy focusedZendesk is not according to our users
  2. osTicket icon

    osTicket

     70 likes

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    Cost / License

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen
     
  4. Libredesk icon

    Libredesk

     10 likes

    Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.

    Cost / License

    Application types

    Platforms

    • Self-Hosted
    • Docker
    Libredesk screenshot 1
     
  5. ProProfs Knowledge Base icon

    ProProfs Knowledge Base

     31 likes

    ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    ProProfs Knowledge Base screenshot 1
     
    |
    1
    ProProfs Knowledge Base vs Zendesk Comments
    Guest
    Positive
    1

    Very easy setup and much quicker to load than Zendesk.

    Review by a new / low-activity user.
    • ProProfs Knowledge Base is Paid and ProprietaryZendesk is also Paid and Proprietary
  6. Zammad icon

    Zammad

     35 likes

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Linux
    • Self-Hosted
    Zammad screenshot 1
     
  7. Deskpro icon

    Deskpro

     17 likes

    Deskpro is a help desk platform that uses AI technology for multi-channel communication. It offers security, compliance, and data privacy features. Users can deploy the platform on a private cloud, on-premise, or in sovereign data centers.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    Deskpro screenshot 1
     
  9. Vision Helpdesk icon

    Vision Helpdesk

     2 likes

    Vision Helpdesk offers Help Desk, Satellite Desk and Service Desk, Trusted by 8000+ companies Vision Helpdesk offers solution for every size business.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Windows Mobile
    • Android
    • Windows Phone
    • Self-Hosted
    Vision Helpdesk Dashboard
     
  10. Mint Service Desk icon

    Mint Service Desk

     4 likes

    Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
     
  11. TOPdesk ITSM icon

    TOPdesk ITSM

     3 likes

    TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
     
  13. AzureDesk icon

    AzureDesk

     1 like

    Helpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Chrome OS
    • Self-Hosted
    AzureDesk screenshot 1
     
12 of 24 Zendesk alternatives