Usedesk Alternatives

Usedesk is described as 'Helpdesk platform that helps automate your customer service, keep your business in sync, and your clients happy - all in one single window' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Usedesk for a variety of platforms, including Web-based, Android, iPhone, Windows and SaaS apps. The best Usedesk alternative is FreeScout, which is both free and Open Source. Other great apps like Usedesk are HubSpot, Freshdesk, osTicket and Zendesk.

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Alternatives list

  1. Velaro icon
     1 like
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    Velaro Live Chat v10 helps maximize ROI from live chat by making it easy for customers and managers to provide specific, actionable feedback on key elements of a successful live chat experience, beyond just CSAT or NPS.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
  2. Vivocha icon
     1 like
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    Live Engagement Software. Chat, Call Backs, Click 2 Call, VoIP, Video. Proactive customer support, real-time analytics and website monitoring and live help/live support tools. Increase your sales and ROI.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
  3. Klets icon
     2 likes
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    Klets is a beautiful chat page for your business. Create a unique chat address which you can share anywhere: on your website, Twitter or business cards. It only takes a minute, no developer needed. Your customers want chat. With Klets, so do you.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
     
  4. Gist CRM icon
     3 likes
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    Gist Live Chat brings together all your sales, marketing, and customer support conversations to one place, helping you treat customers as real people, and have real-time conversations with the people that matter the most to your business.

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
     
  5. Copy a direct link to this comment to your clipboard

    Live chat with unlimited agents and group chat for developer support. SSL is present in all plans.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
  6. GetInChat icon
     3 likes
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    Get In Chat enables live chat conversation with a visitor on your site. Impress customers and increase their loyalty, before they go off to another.

    Cost / License

    • Subscription
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
     
  7. Copy a direct link to this comment to your clipboard

    Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  8. HelpDocs icon
     2 likes
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    Create an authoritative knowledge base to guide your users when they're stuck, reduce support load for your team, and provide a better experience.

    Cost / License

    • Subscription
    • Proprietary

    Platforms

    • Google Chrome
    • Software as a Service (SaaS)
     
  9. Copy a direct link to this comment to your clipboard

    Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  10. Sirportly icon
     7 likes
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    Sirportly is a feature-rich customer service / help desk application available as an online cloud service or downloadable web application. Features include email integration, knowledge bases, SLAs, flexible reporting, and a powerful API.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Linux
    • Online
     
  11. Logicalware icon
     6 likes
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    Logicalware's help desk gives you all the tools to efficiently manage customer email and self-service support. It's web based, simple to use and integrates with existing phone support.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Online
     
  12. GetFeedback icon
     6 likes
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    Let your users give feedback anywhere, anytime. With our solution, you can install a custom feedback button on your site and our screenshot functionality allows your users to simply select the part of your website they want to give feedback on.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
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