ngDesk Alternatives

ngDesk is described as 'Will centralize, automate and simplify your customer support operations. By having your company’s tickets in one central location, your agents can easily track and manage all ticket activity. The automatic pager notifications, escalation and reminders ensure that all' and is an app in the business & commerce category. There are more than 10 alternatives to ngDesk for a variety of platforms, including Web-based, Android, iPhone, Windows and Mac apps. The best ngDesk alternative is JIRA, which is free. Other great apps like ngDesk are Spiceworks, Cabot, Jira Clone and Request Tracker.

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Alternatives list

  1. JIRA icon

    JIRA

     227 likes
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    Centralized project management tool for planning and tracking tasks, aligning work with company goals, visualizing workflows, and optimizing performance via real-time data insights. Offers AI-driven task suggestions, integrates with essential tools, and provides a cohesive collaboration space under one roof.

    416 JIRA alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Software as a Service (SaaS)
    JIRA screenshot 1
     

    • JIRA is the most popular Web-based, Windows, Mac & Linux alternative to ngDesk.

    • JIRA is the most popular free alternative to ngDesk.

    • JIRA is Freemium and ProprietaryngDesk is Free and Proprietary
    • JIRA is CustomizablengDesk is not according to our users
  2. Spiceworks icon

    Spiceworks

     84 likes
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    Spiceworks is a software suite for IT professionals to manage networks, troubleshoot issues, and handle IT tasks. It offers free online tools for network connectivity management, remote computer access, user activity monitoring, contract tracking, and inventory scanning.

    133 Spiceworks alternatives

    Cost / License

    • Free
    • Proprietary

    Application types

    Platforms

    • Windows
    • Online
    • Android
    • Android Tablet
    Spiceworks screenshot 1
     

    • Spiceworks is the most popular Android & Android Tablet alternative to ngDesk.

    • Spiceworks is Free and ProprietaryngDesk is also Free and Proprietary
  4. Cabot icon

    Cabot

     18 likes
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    Cabot is a free, open-source, self-hosted infrastructure monitoring platform that provides some of the best features of PagerDuty, Server Density, Pingdom and Nagios without their cost and complexity.

    Cost / License

    • Free
    • Open Source

    Application types

    Alerts

    • Discontinued

    Platforms

    • Self-Hosted
    Cabot screenshot 1
     

    • Cabot is the most popular Self-Hosted alternative to ngDesk.

    • Cabot is the most popular Open Source alternative to ngDesk.

    • Cabot is Free and Open SourcengDesk is Free and Proprietary
  5. Jira Clone icon

    Jira Clone

     3 likes
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    A simplified Jira clone built with React/Babel (Client), and Node/TypeScript (API). Auto formatted with Prettier, tested with Cypress.

    Cost / License

    • Free
    • Open Source

    Application types

    Alerts

    • Discontinued

    Platforms

    • Self-Hosted
    Jira Clone screenshot 1
     
  6. Request Tracker icon

    Request Tracker

     17 likes
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    RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

    Cost / License

    • Free Personal
    • Open Source

    Application types

    Platforms

    • Linux
    • Online
    • Self-Hosted
    • Perl
    Request Tracker screenshot 1
     
  7. JitBit Helpdesk icon

    JitBit Helpdesk

     33 likes
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    Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

    Cost / License

    • Pay once or Subscription
    • Proprietary

    Application type

    Platforms

    • Windows
    • Online
    • Android
    • Android Tablet
    • iPad
    JitBit Helpdesk screenshot 1
     

    • JitBit Helpdesk is the most popular iPad alternative to ngDesk.

    • JitBit Helpdesk is the most popular commercial alternative to ngDesk.

    • JitBit Helpdesk is Paid and ProprietaryngDesk is Free and Proprietary
  9. OpsGenie icon

    OpsGenie

     10 likes
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    Take alerts from any IT management system and notify users via iPhone, Android, Blackberry push notifications, email, SMS and phone calls. Best Pagerduty alternative in the market

    32 OpsGenie alternatives

    Cost / License

    • Pay once
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Blackberry
    OpsGenie screenshot 1
     

    • OpsGenie is the most popular iPhone alternative to ngDesk.

    • OpsGenie is Paid and ProprietaryngDesk is Free and Proprietary
  10. PagerDuty icon

    PagerDuty

     5 likes
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    Full-Stack Visibility and Actionable Insights for Better Software and Better Customer Experiences

    29 PagerDuty alternatives

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    PagerDuty screenshot 1
     
  11. xMatters icon

    xMatters

     19 likes
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    xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad
    Easy-to-read status screens
     

  12. OpenDuty

     1 like
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    An open source alerting and incident escalation tool.

    21 OpenDuty alternatives

    Cost / License

    • Free
    • Open Source

    Alerts

    • Discontinued

    Platforms

    • Linux
     
  13. Zenduty icon

    Zenduty

     7 likes
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    Zenduty is an incident management platform that provides cross-channel (Email, Phone/SMS, Slack) alerts to your team when critical incidents occur and help your team preempt, minimize and resolve downtime to ensure that your customers stay happy.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Android
    • iPhone
    • iPad
    • Software as a Service (SaaS)
    Zenduty screenshot 1
     
  14. Splunk On-Call icon

    Splunk On-Call

     16 likes
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    Splunk On-Call is incident management software purpose-built for DevOps. From fast forensics to rapid remediation, we empower engineering and operations teams to work together, solve problems faster, and continuously improve in high-velocity deployment environments.

    Cost / License

    • Subscription
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Splunk On-Call screenshot 1
    Splunk On-Call screenshot 2
    Splunk On-Call screenshot 3
     
12 of 23 ngDesk alternatives