Open Source Intercom AlternativesTop Help Desk Platforms & CRM Systems like Intercom

The best open source alternative to Intercom is Libredesk. If that doesn't suit you, our users have ranked more than 100 alternatives to Intercom and 19 is open source so hopefully you can find a suitable replacement. Other interesting open source alternatives to Intercom are FreeScout, Dolibarr, Chatwoot and OpenChat.

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Alternatives list

  1. Libredesk icon

    Libredesk

     10 likes

    Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.

    Cost / License

    Application types

    Platforms

    • Self-Hosted
    • Docker
    Libredesk screenshot 1
     
  2. FreeScout icon

    FreeScout

     41 likes

    Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    122 FreeScout alternatives

    Cost / License

    Application type

    Platforms

    • Mac
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1
     
  4. Dolibarr icon

    Dolibarr

     48 likes

    Dolibarr ERP & CRM is a modern and easy to use open-source web software package to manage your business (customers, invoices, orders, products, stocks, agenda, e-mailings, shipments...).

    122 Dolibarr alternatives

    Cost / License

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • Self-Hosted
    • PHP
    • Cloudron
    Dolibarr screenshot 1
     
  5. Chatwoot icon

    Chatwoot

     24 likes

    Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

    236 Chatwoot alternatives

    Cost / License

    • Freemium
    • Open Source

    Application types

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    Chatwoot screenshot 1
     
    |
    1
    Chatwoot vs Intercom Comments
    Guest
    Positive
    1

    Clean user interface and the code is open source

    Review by a new / low-activity user.
    • Chatwoot is Freemium and Open SourceIntercom is Paid and Proprietary
  6. OpenChat icon

    OpenChat

     4 likes

    OpenChat is an everyday user chatbot console that simplifies the utilization of large language models. With the advancements in AI, the installation and usage of these models have become overwhelming. OpenChat aims to address this challenge by providing a two-step setup process...

    32 OpenChat alternatives

    Cost / License

    • Paid
    • Open Source (MIT)

    Platforms

    • Mac
    • Windows
    • Linux
    • Software as a Service (SaaS)
    OpenChat screenshot 1
     
  7. LimeJourney icon

    LimeJourney

     2 likes

    Efficiently engage customers using LimeJourney, a platform for targeted audience segmentation, personalized messaging, and AI-driven insights. Developers and marketers can design and optimize customer journeys, ensure on-brand communication, and make data-driven decisions with intuitive tools.

    Cost / License

    • Freemium
    • Open Source

    Application type

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    • Docker
    LimeJourney screenshot 1
     
  9. Tiledesk icon

    Tiledesk

     12 likes

    Open source live chat and AI chatbot platform featuring real-time multi-channel communication for web, Android, iOS, and WhatsApp, customizable widgets, automated chatbot-human handover, analytics, knowledge base integration, and GDPR compliance for complete customer support.

    Cost / License

    • Freemium
    • Open Source

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Self-Hosted
    • Software as a Service (SaaS)
    • Wordpress
    Tiledesk screenshot 1
     
    |
    2
    Tiledesk vs Intercom Comments
    Nicola Lanzilotto
    Positive
    0

    More functionality, cheaper, more user friendly

    Review by a new / low-activity user.
    andrews_p
    Positive
    0

    Chatbot human handoff is very easy. Love the semplicity to add or remove a chatbot from a conversation when needed!

    • Tiledesk is Freemium and Open SourceIntercom is Paid and Proprietary
  10. Chaskiq icon

    Chaskiq

     7 likes

    Chaskiq is a 100% open source conversational marketing platform build as an alternative for Intercom, Drift, and others, currently under active development.

    185 Chaskiq alternatives

    Cost / License

    • Free
    • Open Source

    Platforms

    • Self-Hosted
    Conversational bot
     
    |
    1
    Chaskiq vs Intercom Comments
    Guest
    Positive
    1

    Chaskiq enable many of the features that intercom service has, segments, mailings, product tours, help center among others

    Review by a new / low-activity user.
    • Chaskiq is Free and Open SourceIntercom is Paid and Proprietary
  11. Papercups icon

    Papercups

     1 like

    Papercups is an open source live customer chat web app.

    Cost / License

    • Freemium
    • Open Source (MIT)

    Alerts

    • Discontinued

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    Papercups screenshot 1
     
    |
    1
    Papercups vs Intercom Comments
    behanzin777
    Positive
    1

    Papercups is on maintenance mode from January 2022. There are no new major features in the near future: https://papercups.io/blog/papercups-maintenance

    • Papercups is Freemium and Open SourceIntercom is Paid and Proprietary
  12. erxes icon

    erxes

     3 likes

    In a world where everything is shifting, especially the way we communicate, businesses need to keep up. But it doesn’t have to be so hard. Or expensive. erxes offers an all-in-one growth marketing platform for teams and individuals to take care of their customers.

    Cost / License

    • Freemium
    • Open Source

    Application type

    Platforms

    • Online
    • Android
    • Self-Hosted
    • Software as a Service (SaaS)
    erxes screenshot 1
     
  13. Hay.chat icon

    Hay.chat

     1 like

    AI customer service automation that resolves tickets by executing real actions in Shopify, Zendesk, Stripe, and more. Source-available. EU hosted.

    Cost / License

    • Paid
    • Open Source (MIT)

    Platforms

    • Online
    • Software as a Service (SaaS)
    • Self-Hosted
    • Docker
    The Hay dashboard showing active agents, conversation volume, resolution rates, and top-performing agent analytics.
     
  14. Mibew icon

    Mibew

     26 likes

    Mibew Messenger (also known as Open Web Messenger) is an open-source live support application written in PHP and MySQL. It enables one-on-one chat assistance in real-time directly from your website.

    Cost / License

    • Free
    • Open Source

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Self-Hosted
    Look and feels of the chat
     
12 of 19 Intercom alternatives