uContact icon
uContact icon

uContact

uContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), Social Networks, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, Web Chat with audio and video, Gamification, etc.

Agent Desktop

Cost / License

  • Paid
  • Proprietary

Platforms

  • Mac
  • Windows
  • Linux
  • Online
  • Android
  • iPhone
  • Chrome OS
  • iPad
Unified Inbox to manange voice interactions, SMS, Web Chat, Twitter, Facebook, Video Calls
Gamification to motivate and feedback on real time to agents. Rankings and badges.
+3
Communication workflow to easily create your IVRs.
uContact alternatives  
-
No reviews
0likes
0comments
28alternatives
0news articles

Features

Suggest and vote on features
  1.  VoiP Calls
  2.  Unified inbox
  3.  IVR
  4.  Predictive dialer
  5.  Phone dialer
  6.  Call Tracking
  7.  Call recording

 Tags

  • voip-recorder
  • contact-center-software
  • asterisk
  • Call Center Management
  • dialer
  • autodialer
  • robo-dialer
  • cloud-call-center
  • asterisk-based
  • cloud-contact-center-software
  • virtual-call-center-software
  • hosted-ivr
  • outbound-dialer
  • replace-dialer
  • asterisk-autodialer
  • call-centre
  • call-center-software
  • web-chat
  • auto-dialer-software
  • power-dialer
  • call-center
  • contact-center
  • freeswitch-autodialer
  • auto-dialer

uContact News & Activities

Highlights All activities

Recent activities

No activities found.

uContact information

  • Developed by

    Integra CCS

  • Licensing

    Proprietary and Commercial product.

  • Alternatives

    28 alternatives listed

  • Supported Languages

    • English

Popular alternatives

View all
uContact was added to AlternativeTo by jmoreira on and this page was last updated .
No comments or reviews, maybe you want to be first?
Post comment/review

What is uContact?

uContact is a beautiful and a true “All in One” Contact Center solution, that allows you to offer the best experience to your clients in every interaction through any channel with just one software platform. Some features:

  • ACD
  • Virtual Hold
  • Recording
  • PBX
  • Audio, Video, Desktop Softphone
  • IVR
  • Voice Broadcast
  • TTS - ASR
  • Dialers
  • Preview, Progressive, Power, Predictive
  • SMS
  • Web Chat
  • Click2Call & Call Back
  • Email
  • Social Networks
  • Real Time Monitoring
  • Quality management
  • Workforce Optimization
  • Reporting Analytics
  • Workflow Designer
  • Forms Designer

Official Links

AppStores & Other Links

Download from Google Play Store