Screencast-O-Matic

Been using this software as a "Pro" client since forever. Overall it is a good bit of software with loads of features. However, there is a trend to simply add new features at the expense of existing features. An example is recording mouse clicks is not working for me on Windows 10 and support says it is a known bug and I should try a different browser. Sorry I am using the installed version and have to record from Chrome.

Their support via their website is atrocious and any negative feedback or comments will be deleted.

A week ago I renewed my subscription for a further 3 years and lost all my billing history in the process. Support did not even bother to respond and feedback via the website was deleted.

Altho I am very much disappointed by this I feel the software still merits a 4-star rating for ingenuity, ease of use and running costs.

I used Screencast-O-Matic for several years and was happy with it. I could add my logo, piece together videos as long as I wanted, add other intro videos and outro videos and so on. The video quality was always a little grainy or blurry, so after a few years of seeing others having much higher quality videos than my own I wanted to do something about it. So I invested in a higher quality webcam and microphone, nothing really expensive but a few hundred bucks for both.

As soon as I upgraded Screencast-O-Matic no longer worked. The audio and video would not sync up correctly unless I spoke very, very slowly, and even then that didn't always solve the problem. But who can do videos where you can only speak one syllable at a time very slowly? I contacted tech support and their first response was to make changes to the audio settings. Those changes did nothing at all. When I reported that back, the tech support person suggested that I no longer use the more expensive webcam and microphone and go back to what I was using earlier. I explained that I did not want to do this since I wanted higher quality video and sound. After that, he stopped responding and apparently is the only tech support person at Screencast-O-Matic as nobody else ever responded to the issue when I reported another time.

The sound and audio never sync any more and they no longer respond to me asking for help. So, while it worked as long as my equipment and standards were cheaper; I cannot in good conscience recommend it due to what happened and how I was treated.