Watson Conversation allows you to quickly build, test and deploy a bot or virtual agent across mobile devices, messaging platforms like Slack or even on a physical robot.
Cost / License
- Paid
- Proprietary
Platforms
- Online
Omnistra Alternatives
Omnistra is described as 'AI workforce platform for commerce: voice and messaging agents that answer customers, run order operations and drive outbound sales in 60+ languages' and is a Help Desk platform in the business & commerce category. There are more than 25 alternatives to Omnistra for a variety of platforms, including Web-based, Android, iPhone, iPad and SaaS apps. The best Omnistra alternative is Freshdesk, which is free. Other great apps like Omnistra are tawk.to, Zendesk, Tidio and Zendesk Chat.
Alternatives list
Leading brands use RingCentral Engage Digital SaaS software applications to make it easier to manage their online customer service activities. Our clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.
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rasa NLU is a tool for intent classification and entity extraction. You can think of rasa NLU as a set of high level APIs for building your own language parser using existing NLP and ML libraries.
Cost / License
- Free
- Open Source (Apache-2.0)
Platforms
- Mac
- Windows
- Linux
- Python
Verloop is a multi-channel customer support and engagement automation chat system. Connect your Facebook, App and Web chat all to the same platform. Top it up by automating your most common questions, ML based lead generation and other recipes.
Cost / License
- Freemium
- Proprietary
Platforms
- Online
Use the kore "botbuilder" to an create intelligent, NLP-enabled bot leveraging both machine learning and semantic comprehension. Highly visual: designed for the Enterprise with focus on security and integration to systems like SAP, Salesforce, etc.
Cost / License
- Paid
- Proprietary
Platforms
- Online
- Android
- iPhone
- Self-Hosted
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Smartflo is an anytime, anywhere cloud communication suite tailor-made for SMBs. From delivering an enhanced customer experience to helping cut operational costs, Smartflo simplifies communication for businesses.
Cost / License
- Paid
- Proprietary
Platforms
- Online
- Android
- iPhone
- Software as a Service (SaaS)
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Ultimate.ai is a case automation and agent guidance tool for most common support solutions including Salesforce, Zendesk and Freshdesk.
Cost / License
- Paid
- Proprietary
Platforms
- Online
- Self-Hosted
- Freshchat
- Software as a Service (SaaS)
- Salesforce.com
- LiveAgent
- Freshdesk
- SAP HANA
- Zendesk
- Zendesk Chat
ClearTouch is a cloud-hosted contact center platform provider. It enhances the customer experience of organizations across Banking, Insurance, Healthcare, BPOs, ARM/Collections, eCommerce, and Automotive, among others.
Cost / License
- Paid
- Proprietary
Platforms
- Online
168 Gorgias Helpdesk alternativesCentralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.
The way customer conversations and support is done has been broken, redundant, and time and cost inefficient. And Kommunicate aims to correct it. Kommunicate is a modern customer communication software for real-time, proactive and personalised support for growing businesses.
Waanee.ai is a dedicated startup focused on developing an AI aggregator platform for building customer experience utilities.
Cost / License
- Paid
- Proprietary
Platforms
- Online
Exotel is a cloud telephony platform that powers communication for enterprises, startups and small and medium enterprises in India and Southeast Asia.
Cost / License
- Paid
- Proprietary
Platforms
- Software as a Service (SaaS)
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