Help Scout Alternatives

Apps similar to Help Scout include Deskhero. It's paid, but Libredesk and osTicket are free. Other options are FreeScout, Freshdesk, HelpDesk by LiveChat and Zendesk. Help Desk Platforms like Help Scout are a crowded field, with more than 100 alternatives for the web, Windows, Android, iPhone and Mac.

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Alternatives
Help Scout alternatives page was last updated

Alternatives list

  1. SupportMatic is an AI-powered email support agent that automates responses, manages subscriptions, and integrates with Stripe and knowledge bases. Boost productivity, reduce response times by 90%, and streamline workflows with intelligent automation.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    Good alternative?
     
  2. A self-hosted ticketing system where every open ticket is a post-it note on a wall the people raising requests can see before they add to it.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Linux
    • Android
    • Self-Hosted
    • Raspberry Pi
    • Docker
    Good alternative?
     
  3. Deskware icon
     Like

    A trustworthy, cloud-based customer support software for any businesses of any size. Keep track of your customer interactions and problem-solving processes in one place.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    Good alternative?
     
  4. SetyEvn icon
     Like

    Your self-hosted alternative to Zapier, ServiceNow, and custom AI plugins—built natively inside WordPress with zero external SaaS dependencies.

    51 SetyEvn alternatives

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Wordpress
    • Self-Hosted
    Good alternative?
     
  5. Centralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.

    171 Gorgias Helpdesk alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Good alternative?
     
  6. BoldDesk icon
     Like

    BoldDesk is a cloud-based, modern help desk software that can handle a variety of customer support tasks. You can manage support requests, collaborate with customers and teammates, automate repetitive tasks, and improve customer satisfaction.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    Good alternative?
     
  7. HelpSpace icon
     Like

    Are you tired of managing your customer requests in your email inbox? HelpSpace will simplify your customer support by piping all emails into a beautiful dashboard. Filters and predefined rules will help you to save hours of your valuable time.

    199 HelpSpace alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Software as a Service (SaaS)
    Good alternative?
     
  8.  Like

    FoxDesk keeps client requests, completed work, recorded time and client reports in one workspace. Email and portal requests become tickets with an owner, priority, due date and complete history. Employees, freelancers and connected coding agents can record completed work and...

    Cost / License

    Application type

    Platforms

    • Online
    • Self-Hosted
    Good alternative?
     
  9. Omnistra icon
     Like

    AI workforce platform for commerce: voice and messaging agents that answer customers, run order operations and drive outbound sales in 60+ languages.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Good alternative?
     
  10. Simply add inline help tips to your website or webapp. Add a small button anywhere on the page that pops open a tooltip, a side pane or a dialog box containing essential information for your users. No coding skills required.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Online
    Good alternative?
     
  11. Tickiti icon
     Like

    Web-based helpdesk and customer support system with a branded customer portal, multi-channel intake and a real-time workspace.

    51 Tickiti alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Good alternative?
     
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