HaloITSM AlternativesHelp Desk Platforms & IT Service Management Software like HaloITSM

HaloITSM is described as 'IT service management solution that helps businesses streamline the incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and' and is a Help Desk platform in the business & commerce category. There are more than 10 alternatives to HaloITSM for a variety of platforms, including Web-based, Android, iPhone, iPad and Android Tablet apps. The best HaloITSM alternative is Freshdesk, which is free. Other great apps like HaloITSM are Zendesk, Freshservice, ServiceNow and ManageEngine ServiceDesk Plus.

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Alternatives list

  1. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    68 Freshdesk alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1
     

    • Freshdesk is the most popular Web-based, Windows, Android & Mac alternative to HaloITSM.

    • Freshdesk is the most popular free alternative to HaloITSM.

    • Freshdesk is Freemium and ProprietaryHaloITSM is Paid and Proprietary
    • Freshdesk is CustomizableHaloITSM is not according to our users
  2. Zendesk icon

    Zendesk

     67 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    259 Zendesk alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3
     

    • Zendesk is the most popular commercial alternative to HaloITSM.

    • Zendesk is Paid and ProprietaryHaloITSM is also Paid and Proprietary
  4. Freshservice icon

    Freshservice

     35 likes
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    AI-powered IT service management platform offering codeless automation, self-service capabilities, built-in workflows, integrations with major apps, ticket management, performance data insights, and tools for workflow automation to optimize IT operations and collaboration.

    36 Freshservice alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Freshservice screenshot 1
     
  5. Ad
    Screenshot
    Zendesk icon
    Zendesk

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analyt...

    https://www.zendesk.com
    Learn More
  6. ServiceNow icon

    ServiceNow

     5 likes
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    Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.

    88 ServiceNow alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    ServiceNow screenshot 1
     

    • ServiceNow is the most popular SaaS alternative to HaloITSM.

    • ServiceNow is Paid and ProprietaryHaloITSM is also Paid and Proprietary
  7. ManageEngine ServiceDesk Plus icon

    ManageEngine ServiceDesk Plus

     2 likes
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    ServiceDesk Plus is an ITIL-ready help desk software with integrated asset and project management and built to supercharge your help desk. For 10 years and running, it has been delivering smiles to millions of IT folks and end users.

    38 ManageEngine ServiceDesk Plus alternatives

    Cost / License

    • Pay once
    • Proprietary

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Blackberry
    • Windows Phone
    • iPad
    • Self-Hosted
    ManageEngine ServiceDesk Plus screenshot 1
     

    • ManageEngine ServiceDesk Plus is the most popular Self-Hosted alternative to HaloITSM.

    • ManageEngine ServiceDesk Plus is Paid and ProprietaryHaloITSM is also Paid and Proprietary
  8. DeskXpand icon

    DeskXpand

     1 like
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    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Helpdesk Management Software
     
  10. Kaseya VSA icon

    Kaseya VSA

     4 likes
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    Kaseya VSA offers you the most feature-rich, integrated, and efficiently priced RMM solution available.

    Cost / License

    • Pay once
    • Proprietary

    Application type

    Platforms

    • Windows
    • Linux
    • Online
     
  11. TOPdesk ITSM icon

    TOPdesk ITSM

     3 likes
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    TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
     
  12. Cherwell icon

    Cherwell

     2 likes
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    Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external customer support provides out-of-the-box, PinkVERIFY™ ITIL-based processes and is available SaaS or on-premises.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
     
  13. Usedesk icon

    Usedesk

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    Usedesk is a helpdesk platform that helps automate your customer service, keep your business in sync, and your clients happy - all in one single window.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Chrome OS
    Usedesk screenshot 1
     
  15. Bileto icon

    Bileto

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    Bileto is a ticketing tool. It is designed to help you to manage your support as efficiently as possible. It allows you to:

    Cost / License

    • Free
    • Open Source

    Platforms

    • Self-Hosted
    • Docker
    Bileto screenshot 1
     

    • Bileto is the most popular Open Source alternative to HaloITSM.

    • Bileto is Free and Open SourceHaloITSM is Paid and Proprietary
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