CloudTalk.io
Cloud-based call center software offering over 50 advanced features for customer experience, rapid setup, centralized management, CRM and helpdesk integrations, compatibility with any device, real-time customer info, performance metrics, and no hardware required.
Cost / License
- Subscription
- Proprietary
Application types
EUPlatforms
- Mac
- Windows
- Linux
- Android
- iPhone
- Software as a Service (SaaS)
Features
Integrations
Google contacts- Helpscout
HubSpot
Zapier
Magento
Zoho- Integration with E-commerce sites
Shopify
Salesforce
Freshdesk
Pipedrive
Zendesk
Bigcommerce
Features
- Call Routing
- Callback
- Encrypted Chat
- Skill based routing
- VoiP Calls
- Marketing Automation
- Text to Speech
- Call forwarding
- Speech to text
- Voice Recording
- Data analytics
- IVR
- Call recording
- Blacklist monitoring
- Real-time analytics
- Reporting
- Call Tagging
- Virtual PBX
- WebRTC
- Voice Chat
- Audio Conferencing
- Click to call
- Call Analytics
- Speech Recognition
- Encrypted VoIP calls
- Call Tracking
- Call Transfer
- Text messaging
- SMS Messaging
- Dedicated phone number
- SMS Reminders
- Encrypted calls
- Softphone
- Encrypted Connection
- Workflow Automation
- Customer service
Tags
- Mobile Apps
- Telemarketing
- dynamic-call-tracking
- low-cost-international-call
- contact-center
- sales-tracking
- mobile-voip
- power-dialer
- outbound-call-tracking
- call-center
- outbound-dialler
- inbound-call-tracking
- Voicemail
- cloud-call-center
- google-contact
- auto-dialer
- autodialer
- customer-experience
- virtual-call-center-software
- Customer Support
- call-center-software
- international-calls
- free-calls
- speech-analyser
- customer-satisfaction
- cheap-international-calls
- dialer
- data-integration
- Software as a Service
- business-management
- Virtual Call Center
- voicemail-to-text
- free-web-calls
- Call Center Management
- voip-recorder
- contact-centre
- cloud-contact-center-software
- voip-integration
- Integration
- click-to-call-solution
CloudTalk.io News & Activities
Recent News
Recent activities
yuliadid added CloudTalk.io as alternative to DIDVN
systematica-app added CloudTalk.io as alternative to Call Center for Perfex CRM
petegabi added CloudTalk.io as alternative to Pete & Gabi
Fla added CloudTalk.io as alternative to Talk Home- Fla updated CloudTalk.io
Convoso_Inc added CloudTalk.io as alternative to Convoso
Maoholguin added CloudTalk.io as alternative to Yolla
POX added CloudTalk.io as alternative to Alibaba Cloud Phone
What is CloudTalk.io?
CloudTalk is a smart, intuitive and easy-to-use cloud-based call centre software with 50+ advanced features designed to improve customer experience. CloudTalk is used by more than 1000 happy clients all around the world from companies as DHL, Electronic Star, Yves Rocher.
With CloudTalk, you can deliver exceptional phone support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, we will fully adapt to your needs and size of your business. You no longer need to obtain expensive hardware and hire IT administrators. Simply connect your computer, tablet or smartphone to the internet and you are good to go. All your numbers and branches are manageable from one place.
You can integrate CloudTalk with a great variety of CRM, e-commerce and helpdesk services as Helpscout, Pipedrive, Shopify, Intercom and many others with just a few clicks. Your agents then see all the relevant information about your customers, all in one place and in real-time. By integrating CloudTalk, you simplify the daily routine for your agents and increase their productivity. You may integrate CloudTalk with any desired information system via the provided CloudTalk API.
Thanks to the smart CloudTalk metrics, you can monitor and optimise the performance of your customer support and sales team.
CloudTalk.io Videos
CloudTalk.io information
Developed by
CloudTalk Licensing
Proprietary and Commercial product.Pricing
Subscription ranging between $19 and $69 per month.Alternatives
111 alternatives listedSupported Languages
- English
AlternativeTo Categories
Social & Communications, Business & Commerce, Office & ProductivityApple AppStore
- Updated
- 2.45 avg rating
Comments and Reviews
I tried several different phone solutions but only CloudTalk has fulfilled all my requirements.
Our office, and by that I mean myself, personally, went through countless management systems and we tried out all kinds of services. Finally, we found CloudTalk and thank goodness we did! It allowed us to integrate our go to services such as Google Contacts, SalesForce and Freshdesk. It's got a simple interface and it's easy to use. You don't need to watch training videos to understand the system, it's intuitive. The most important feature has been the ability to create as many custom fields as we need and then to be able to access them from multiple devices, in and out of the office. It's been a business saver!
Very modern cloud phone system that works well with Pipedrive and Intercom