SupportPal Alternatives

SupportPal is described as 'Powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools, like SLA plans, macros, filters, follow ups and' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to SupportPal for a variety of platforms, including Web-based, Windows, Android, iPhone and Linux apps. The best SupportPal alternative is Freshdesk, which is free. Other great apps like SupportPal are osTicket, Zendesk, UserVoice and UseResponse.

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Alternatives list

  1. Trengo icon
     3 likes

    One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

    Cost / License

    • Subscription
    • Proprietary

    Platforms

    • Mac
    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
     
  2. Helprace icon
     10 likes

    Helprace is a personalized help desk system. Email ticketing, self-service, docs, feedback and community. Fully integrated together and easy to use. Only pay for what you really need.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
     
  3. Cerb icon
     8 likes

    Cerb6 is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
     
  4. Groove icon
     4 likes

    Help Desk Software for Small Businesses.

    Cost / License

    • Pay once
    • Proprietary

    Application type

    Platforms

    • Online
     
  5. Engati icon
     2 likes

    Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.

    Cost / License

    • Freemium (Pay once)
    • Proprietary

    Platforms

    • Android
    • iPhone
    • Zapier
    • Google Calendar
    • Software as a Service (SaaS)
    • Salesforce.com
    • Google Drive - Sheets
     
  6. Inforobo icon
     2 likes

    Inforobo is an automated assistant chatbot platform and artificially intelligent response system which provides all in one solution for sales, customer service, live chat, website assistance, and knowledge-base.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  7. TOPdesk ITSM icon
     3 likes

    TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Self-Hosted
     
  8. MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and ISO/IEC 20000 compatible solution...

    56 MSM ITSM Software alternatives

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Windows
     
  9. AzureDesk icon
     1 like

    Helpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Chrome OS
    • Self-Hosted
     
  10. Cherwell icon
     2 likes

    Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external customer support provides out-of-the-box, PinkVERIFY™ ITIL-based processes and is available SaaS or on-premises.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
     
  11. HelpShift icon
     4 likes

    Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
  12. Maian Support icon
     2 likes

    Support is an integral part of any business and good support helps you to build a solid relationship between you and your clients. Maian Support helps you to build this confidence by providing an easy to use support system completely free of charge.

    Cost / License

    • Freemium (Pay once)
    • Proprietary

    Application type

    Platforms

    • Self-Hosted
    • PHP
     
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