Richmond ServiceDesk
Web-based help desk and service management solution providing automated email ticketing, Incident, Problem, Change and Asset Management functionality, plus a lot more!.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Windows
- Self-Hosted
- Internet Explorer
- Google Chrome
- Microsoft SQL Server
- Safari
- Firefox
Features
- Incident Management
- Asset Management
- Change Management
Richmond ServiceDesk News & Activities
Recent activities
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Richmond ServiceDesk information
Developed by
Richmond Systems Ltd Licensing
Proprietary and Commercial product.Alternatives
51 alternatives listedSupported Languages
- English
What is Richmond ServiceDesk?
Deliver cost-effective IT support and Service Management using Richmond ServiceDesk: a feature rich, browser-based, full service desk solution incorporating the latest web technologies.
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Automate ticket logging via monitored email addresses and respond to users directly within the service desk.
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Allow users access to the Customer Service Portal, where they can log new incidents or RFCs, check the status of their existing incidents / RFCs, or help themselves with knowledge articles.
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Manage your Assets through the integrated CMDB: manage contract dates, import your domain users and computers from Active Directory, track equipment loans, and relationships to services.
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Track SLAs and report on performance statistics. Save your favourite reporting criteria and have the results delivered direct to your inbox as a PDF or XLS file on a scheduled basis.