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Open Source Request Tracker Alternatives

The best open source alternative to Request Tracker is Redmine. If that doesn't suit you, our users have ranked more than 50 alternatives to Request Tracker and 17 is open source so hopefully you can find a suitable replacement. Other interesting open source alternatives to Request Tracker are Trac, osTicket, Zammad and Mantis Bug Tracker.

Request Tracker alternatives are mainly Project Management Tools but may also be Help Desk Apps or Issue Tracking Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Request Tracker.
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  • FreeOpen Source
  • Linux
  • Online
  • Self-Hosted
  • Perl

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks,...

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  1. Redmine is a flexible project management web application. Written using Ruby on Rails framework, it is cross-platform and cross-database.

    Is this a good alternative?
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  2. Trac icon

    Trac

    • FreeOpen Source
    • Mac
    • Windows
    • Linux
    • Online
    • BSD
    • Self-Hosted

    Trac is an enhanced wiki and issue tracking system for software development projects. Trac uses a minimalistic approach to web-based software project management. Our mission is to help developers write great software while staying out of the way.

    Is this a good alternative?
    Yes
    No


  3. osTicket icon

    osTicket

    • FreeOpen Source
    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

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  4. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    Is this a good alternative?
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  5. Mantis Bug Tracker is a free and open source, web-based bug tracking system. It is written in the PHP scripting language and works with MySQL, MS SQL, and PostgreSQL databases and a webserver. MantisBT can be installed on Windows, Linux, Mac OS, OS/2, and others.

    Is this a good alternative?
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  6. ZenTao is an open source project management tool, supporting Scrum. It integrates product management, project management, bug management and QA management, etc., covering all lifecycle of software development.

    Is this a good alternative?
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  7. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

    Discontinued

    From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

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  8. Jira Clone icon

    Jira Clone

    • FreeOpen Source
    • Self-Hosted

    A simplified Jira clone built with React/Babel (Client), and Node/TypeScript (API). Auto formatted with Prettier, tested with Cypress.

    Is this a good alternative?
    Yes
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  9. OpenSupports icon

    OpenSupports

    • FreeOpen Source
    • Self-Hosted

    OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer.

    Is this a good alternative?
    Yes
    No
  10. Faveo HELPDESK icon

    Faveo HELPDESK

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • MySQL Community Edition
    • Self-Hosted
    • NGINX
    • Apache HTTP Server
    • PHP
    • Microsoft IIS

    Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

    Is this a good alternative?
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Showing 10 of 17 alternatives