ProProfs Help Desk Alternatives

ProProfs Help Desk is described as 'Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to ProProfs Help Desk, not only websites but also apps for a variety of platforms, including SaaS, Windows, Android and iPhone apps. The best ProProfs Help Desk alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Libredesk or FreeScout. Other great sites and apps similar to ProProfs Help Desk are Zendesk, Freshdesk, osTicket and Help Scout.

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Alternatives list

  1. MomentCRM icon
     Like

    MomentCRM is a platform for support, sales, marketing, and product development. It features live chat, email, video calls, CRM, and session playback.

    341 MomentCRM alternatives

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
     
  2. Bridger icon
     Like

    You can use Bridger to embed a chat component on your website and use Discord or Slack to communicate directly with your customers.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • Discord
    • Slack
     
  3. Manage your IT, HR, customer service or any other request, with one or many teams - all within a central application. REI3 Tickets provides simple or complex request management as well as clear overview over ownership and ticket status.

    Cost / License

    • Freemium
    • Open Source (MIT)

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • Self-Hosted
    • Docker
     
  4. Automated helpdesk for startups and SMEs with a ticket-based system, extensive customizability, integrations with multiple platforms, frequent updates, analytics capabilities, and tools for efficient query management and improved customer retention.

    83 Faveo HELPDESK alternatives

    Cost / License

    • Paid
    • Open Source

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • MySQL Community Edition
    • Self-Hosted
    • NGINX
    • Apache HTTP Server
    • PHP
    • Microsoft IIS
     
  5. OpenSupports icon
     7 likes

    OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...

    Cost / License

    Application type

    Platforms

    • Self-Hosted
     
  6. Respond icon
     4 likes

    Respond is a social media customer service platform built for support teams.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
  7. IntraService icon
     2 likes

    IntraService will allow you to bring your customer support to the brand new level with minimal costs. The system is extremely easy to set up and use and is compatible with ITIL; it can be implemented in a single day as a SaaS model or as self-hosted solution.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Android
    • iPhone
    • iPad
    • Self-Hosted
    • Microsoft SQL Server
    • ASP.NET MVC
    • Microsoft IIS
     
  8. The fastest, most versatile, and feature-rich WordPress support and customer ticketing plugin.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Self-Hosted
    • web hosting
    • Wordpress
     
  9. SupportBee icon
     96 likes

    The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk.

    145 SupportBee alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  10. Raiseaticket icon
     3 likes

    Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.

    Cost / License

    • Free
    • Proprietary

    Application type

    Platforms

    • Software as a Service (SaaS)
     
  11. Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Linux
     
  12. Mevrik icon
     Like

    Mevrik, a cutting-edge and state-of-the-art AI-powered All-in-one Platform, has been meticulously crafted and engineered with the overarching goal of seamlessly helping you Connect, Engage, and Delight Customers across an extensive array of digital and social channels, thereby...

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
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