Deskhero is an AI email support platform that connects to Gmail or Outlook and suggests contextual replies using customer history, knowledge base content, and Shopify data.
Sweden
EU
+5
osTicket AlternativesOnly apps from the EU
The best alternative to osTicket is Deskhero. It's not free, so if you're looking for a free alternative, you could try Zammad or Znuny. If that doesn't suit you, our users have ranked more than 100 alternatives to osTicket and 12 are so hopefully you can find a suitable replacement. Other interesting alternatives to osTicket are i-net HelpDesk, GLPI, EcholoN and Trengo.
Alternatives list
85 Deskhero alternatives
Zammad vs osTicket Comments
- Zammad is Free and Open Source
- Zammad is Customizable
Manage customer requests efficiently with intelligent ticket management. Automate ticket assignment and keep track of all open requests.
+4
58 GLPI alternativesGLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
Cost / License
- Paid
- Open Source (GPL-3.0)
Application types
Platforms
- Self-Hosted
- Software as a Service (SaaS)
- Cloudron
+4
Cost / License
- Paid
- Proprietary
Platforms
- Mac
- Online
- Android
- iPhone
- Software as a Service (SaaS)
38 Znuny alternativesZnuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.
Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.
+3
Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations.
+2
Are you tired of managing your customer requests in your email inbox? HelpSpace will simplify your customer support by piping all emails into a beautiful dashboard. Filters and predefined rules will help you to save hours of your valuable time.
Ouraboard is a lightweight project management tool for small teams. It focuses on Kanban boards with epic swimlanes and sprint-based planning, without heavy Scrum process or complex configuration.
Cost / License
- Freemium
- Proprietary
Application types
Platforms
- Online
- Software as a Service (SaaS)
Germany
France
Netherlands
Malta
Free, open source, extensible and under constant development. Developers are OTRS stalwards/founder, so plenty of experience here. Ruby/PostgreSQL/ElasticSearch works well here. Using extensively, making use of the API for scheduled tickets and various other integrations. Excellent app.