Help Desk Authority is comprehensive help desk software for small and medium sized businesses that allow help desk technicians to manage tickets and assets
United States
KronoDesk Alternatives
KronoDesk is described as 'Timely and efficient customer support is criticial to building and maintaining strong customer relationships and satisfaction' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including Windows, Android, iPhone and Linux apps. The best KronoDesk alternative is Freshdesk, which is free. Other great sites and apps similar to KronoDesk are osTicket, Zendesk, UserVoice and Front.
Alternatives list
Heat Software combines the resources of FrontRange—the sole provider of Cloud Service Management and Unified Endpoint Management—and endpoint security leader Lumension, to redefine the Cloud Service Management (CSM) and Unified Endpoint Management (UEM) market.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.
ChangeGear’s web-based IT Service Management (ITSM) software solution enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. The Service Desk edition includes the seamless integration of key ITSM processes: Incident Management...
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
CustomAnswers provides a highly customizable web based helpdesk and customer relationship management software to enhance customer experience. It includes a knowledge base, email management, issue tracking with robust workflow functionality.
SmarterTrack 7.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from...
Cost / License
- Freemium
- Proprietary
Platforms
- Online
HelpDeskSaaS is a Help Desk Software as a Service for Customer Service and Support that lets you manage user tickets, organize your work and assign tasks to your help desk team. Offers Support Ticket Management, Knowledge Base / FAQs, and Self-Service Portal in one low-cost...
+4
An easy to use, online helpdesk system for your website, forum, shop or blog. Drag & drop knowledgebase builder, intuitive support servicing.
PhaseWare Tracker, Event Engine, Self Service, and Live Chat:
Offer 24/7/365 customer support. Communicate with your customers through multiple channels. Never let another incident fall through the cracks.
Take control of your incident management process with PhaseWare.
Pha.
Helpman is an online software that lets you organize answers and articles available publicly to customers. Customer Support teams share their knowledge with customers in what they call a knowledge base or a help center.
+6
Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.
Cost / License
- Freemium (Subscription)
- Proprietary
Platforms
- Online
- Software as a Service (SaaS)
