Front
Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...
Cost / License
- Subscription
- Proprietary
Application type
Platforms
- Mac
- Windows
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Software as a Service (SaaS)
Features
Properties
- Lightweight
Features
- Real time collaboration
- Support for @mentions
- Unified inbox
- Shared inbox
- Comment section
Jira integration- Email tracking
- Built-in translation
- Built-in AI Assistant
- Customer service
- Team Collaboration
Tags
- Customer Support
- customer-service-software
- social-customer-service
- email-management-software
- collaborative
- support-software
- customer-service-app
- email-management
Front News & Activities
Recent News
- Maoholguin published news article about Front
Front introduces several features like AI Translations, AI Assist & new Ticketing SystemFront has introduced a suite of AI-powered features, such as AI Translations, AI Assist, and AI Pri...
Recent activities
elias-anttalainen added Front as alternative to Easybook - Live Chat & AI Chatbot
vingt4sur7 added Front as alternative to 24sur7.support
nathansudds added Front as alternative to Inbox2Action
dept91 added Front as alternative to Really Simple Support
Front information
Developed by
FrontApp, Inc. Licensing
Proprietary and Commercial product.Pricing
Subscription ranging between $15 and $69 per month.Alternatives
121 alternatives listedSupported Languages
- English
AlternativeTo Categories
Office & Productivity, Social & Communications, Business & Commerce, Remote Work & EducationApple AppStore
- Updated
- 3.55 avg rating
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What is Front?
Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature to avoid duplicate responses. It also provides analytics for efficiency tracking.
The software supports real-time collaboration on multiple addresses and manages shared inboxes such as support@, sales@, and integrates with platforms like Twitter, Facebook Messengers, SMS, all within the email client.
Front also includes AI-powered features for enhanced customer service, such as flexible ticketing systems for tracking and resolving customer requests, AI tools for team efficiency, and integrations for automation. It also offers AI Translations for global customer service and internal AI Answers for agents to ask Knowledge Base questions.
Front integrates with third-party systems like Jira, Highway, and Tai for workflow automation. The pre-built Jira Connector allows creating new issues in Jira from Front, sending comments between Front and Jira, and receiving real-time Jira status updates in Front.
Comments and Reviews
Really easy to collaborate, it's become an integral part of our customer support workflow.
Helps me stay on top of all my messages.