Freshservice AlternativesHelp Desk Platforms & IT Service Management Software like Freshservice

Freshservice is described as 'AI-powered IT help desk platform with codeless automation, self-service, performance data, workflow integrations, and multi-app connectivity for streamlined IT service management' and is a Help Desk platform in the development category. There are more than 25 alternatives to Freshservice for a variety of platforms, including Web-based, Windows, SaaS, Self-Hosted and Linux apps. The best Freshservice alternative is ServiceNow. It's not free, so if you're looking for a free alternative, you could try Jira Service Management or iTop by Combodo. Other great apps like Freshservice are GLPI, monday service, Cherwell and InvGate Service Desk.

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Alternatives list

  1. ServiceNow icon
     5 likes
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    Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.

    88 ServiceNow alternatives

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
     
    • ServiceNow is the most popular Web-based & SaaS alternative to Freshservice.

    • ServiceNow is the most popular commercial alternative to Freshservice.

    • ServiceNow is Paid and ProprietaryFreshservice is also Paid and Proprietary
  2. Copy a direct link to this comment to your clipboard

    Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
     
    • Jira Service Management is the most popular free alternative to Freshservice.

    • Jira Service Management is Freemium and ProprietaryFreshservice is Paid and Proprietary
  3. GLPI icon
     25 likes
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    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    54 GLPI alternatives

    Cost / License

    • Subscription
    • Open Source

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
     
    • GLPI is the most popular Self-Hosted alternative to Freshservice.

    • GLPI is the most popular Open Source alternative to Freshservice.

    • GLPI is Paid and Open SourceFreshservice is Paid and Proprietary
  4. Copy a direct link to this comment to your clipboard

    Monday Service, product of monday.com , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, and AI-powered automations.

    Cost / License

    • Subscription
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  5. Cherwell icon
     2 likes
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    Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external customer support provides out-of-the-box, PinkVERIFY™ ITIL-based processes and is available SaaS or on-premises.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
     
    • Cherwell is the most popular Android, iPhone, iPad & Android Tablet alternative to Freshservice.

    • Cherwell is Paid and ProprietaryFreshservice is also Paid and Proprietary
  6. Copy a direct link to this comment to your clipboard

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    Cost / License

    • Subscription
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  7. Vivantio icon
     9 likes
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    The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Self-Hosted
     
  8. VisionFlow icon
     1 like
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    VisionFlow is an integrated software for Project management, product and service management and CRM. Available both as a cloud-based or on-premise solution, VisionFlow is flexible, easy to use with outstanding value for money.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
     
    • VisionFlow is the most popular Windows, Mac & Linux alternative to Freshservice.

    • VisionFlow is Paid and ProprietaryFreshservice is also Paid and Proprietary
  9. Copy a direct link to this comment to your clipboard

    Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

    Cost / License

    • Subscription
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • Chrome OS
    • Self-Hosted
     
  10. Copy a direct link to this comment to your clipboard

    Today’s ITSM software should improve work processes and empower customers to be self-sufficient. That's exactly what Clientele ITSM has to offer. It's a customer centric software suite that enables you to continuously improve your service.

    Cost / License

    • Pay once or Subscription
    • Proprietary

    Platforms

    • Windows
    • Online
    • Self-Hosted
     
  11. TOPdesk ITSM icon
     3 likes
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    TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Self-Hosted
     
  12. Copy a direct link to this comment to your clipboard

    Heat Software combines the resources of FrontRange—the sole provider of Cloud Service Management and Unified Endpoint Management—and endpoint security leader Lumension, to redefine the Cloud Service Management (CSM) and Unified Endpoint Management (UEM) market.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
12 of 36 Freshservice alternatives