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SmarterTrack Alternatives

SmarterTrack is described as 'Complete online help desk that allows you to consolidate all communication -- issue tracking, emails, live chats, calls and call logs -- in one convenient location. Available as either a hosted service or on-premise installation' and is a Help Desk app in the business & commerce category. There are more than 10 alternatives to SmarterTrack for a variety of platforms, including Online / Web-based, SaaS, Android, iPhone and Windows. The best alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Freshdesk or DeskXpand. Other great apps like SmarterTrack are Get Satisfaction, Engati, Raiseaticket and Kayako.

SmarterTrack alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of SmarterTrack.
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SmarterTrack iconSmarterTrack
  1
  • Windows
  • Online
  • Self-Hosted

Complete online help desk that allows you to consolidate all communication -- issue tracking, emails, live chats, calls and...

Learn more about SmarterTrack
  1. Zendesk icon

    Zendesk

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    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    234 alternatives to Zendesk 

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

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    Features
    Screenshot
  2. Freshdesk icon

    Freshdesk

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    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Apps
    210 alternatives to Freshdesk 

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...

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    Features
    1.  Ad-freeFreshdesk doesn't contain any form of external advertising.
    Screenshot
    Screenshot
  4. Get Satisfaction icon

    Get Satisfaction

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    164 alternatives to Get Satisfaction 

    Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle.

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    This app doesn't have any features at the moment.
    Apple as a succesful example
  5. DeskXpand icon

    DeskXpand

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    • Online
    • Software as a Service (SaaS)
    210 alternatives to DeskXpand 

    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

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    Features
    Screenshot
  6. Engati icon

    Engati

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    • Freemium • Proprietary
    • Android
    • iPhone
    • Zapier
    • Google Calendar
    • Software as a Service (SaaS)
    • Salesforce.com
    • Google Drive - Sheets
    208 alternatives to Engati 

    Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.

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    Features
    Screenshot
  8. Raiseaticket icon

    Raiseaticket

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    208 alternatives to Raiseaticket 

    Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.

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    Features
    Screenshot
  9. Kayako icon

    Kayako

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    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Blackberry
    • Android Tablet
    • Windows Phone
    • iPad
    158 alternatives to Kayako 

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

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    Features
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  10. Zendo icon

    Zendo

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    • Online
    587 alternatives to Zendo 

    Zendo is a Client Portal software that lets businesses handle customer requests in one place. Zendo helps sell bespoke services online; saves time by reducing context switching, manual and repetitive tasks, or managing customer communications..

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    Features
    1.  Real time collaborationMultiple users can work together in Zendo simultaneously.
    One Click Payments
    Easily Customizable
  11. Usedesk icon

    Usedesk

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    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Chrome OS
    356 alternatives to Usedesk 

    Usedesk is a helpdesk platform that helps automate your customer service, keep your business in sync, and your clients happy - all in one single window.

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    Features
    Screenshot
  12. Beingo icon

    Beingo

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    • Free • Proprietary
    • Online
    • Android SDK
    • JavaScript
    • Software as a Service (SaaS)
    • Custom iOS
    • Wordpress
    205 alternatives to Beingo 

    Conversational Apps to Serve, Sell & Support your Customers.

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Showing 10 of 14 alternatives
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