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SmarterTrack

Complete online help desk that allows you to consolidate all communication -- issue tracking, emails, live chats, calls and call logs -- in one convenient location. Available as either a hosted service or on-premise installation. Created by SmarterTools Inc

Commercial $ $ $
Windows
Web
Self-Hosted

SmarterTrack is an online help desk that allows you to improve customer service while better utilizing employees and lowering your overall support costs. Deliver unparalleled customer care using an email ticketing system, live chat and VoIP integration. Plus, SmarterTrack has a self service portal that includes a complete knowledge base and an online community for user-to-user interaction.

Whether you’re a sole proprietor or enterprise organization, SmarterTrack offers a suite of tools that can help you improve and maintain exceptional customer service. From ticketing to live chat, self-service features to task management, everything is available for you and the people you serve. More Info »

Available as an on-premise installation or as a hosted service, there are multiple options and licensing levels to fit any need. SmarterTools even offers a fully-functional free version for single agent needs or as test installations.

Links to official SmarterTrack sites

Official Website Facebook Twitter

Pricing Information

One time purchase (perpetual license) ranging between $0 and $3999

Features

Client Portal Community management Event System Helpdesk ticketing Knowledge base Knowledge Management Live Chat Reporting SLA Add a feature

Categories

Business & Commerce Development

Tags

helpdesk issue-tracking live-help live-support

SmarterTrack was added by dcurtis in May 2019 and the latest update was made in Oct 2019. The list of alternatives was updated May 2020. It's possible to update the information on SmarterTrack or report it as discontinued, duplicated or spam.

Meet SmarterTrack - The Only Help Desk You'll Ever Need

MORE APP INFO Official website

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