Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.
Cost / License
- Freemium
- Proprietary
Platforms
- Online
- Software as a Service (SaaS)
SmarterTrack Alternatives
SmarterTrack is described as 'Complete online help desk that allows you to consolidate all communication -- issue tracking, emails, live chats, calls and call logs -- in one convenient location. Available as either a hosted service or on-premise installation' and is a Help Desk platform in the business & commerce category. There are more than 10 alternatives to SmarterTrack for a variety of platforms, including Web-based, Android, iPhone, SaaS and iPad apps. The best SmarterTrack alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Freshdesk or Knoon AI. Other great apps like SmarterTrack are Zendesk, Kayako, DeskXpand and Engati.
Alternatives list
Cenvero Orion is an AI support agent you can embed on any website. It answers customer questions instantly using your knowledge base, suppresses hallucinations post-inference, and automatically escalates complex issues to human agents with ticket creation.
