If your business needs to log, track, manage, automate and escalate support issues, then please read on.
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ProProfs Help Desk Alternatives
ProProfs Help Desk is described as 'Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to ProProfs Help Desk, not only websites but also apps for a variety of platforms, including SaaS, Windows, Android and iPhone apps. The best ProProfs Help Desk alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Libredesk or FreeScout. Other great sites and apps similar to ProProfs Help Desk are Zendesk, Freshdesk, osTicket and Help Scout.
Alternatives list
HelpDeskSaaS is a Help Desk Software as a Service for Customer Service and Support that lets you manage user tickets, organize your work and assign tasks to your help desk team. Offers Support Ticket Management, Knowledge Base / FAQs, and Self-Service Portal in one low-cost...
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Kapdesk is a SaaS based customer support app, which is flexible and customizable software. It supports Ticketing System via email support, Live chat support, phone support and social media customer support.
Cost / License
- Paid
- Proprietary
Platforms
- Android
- iPhone
- Android Tablet
Auralis AI is an AI-driven platform that enhances customer experience by automating support tasks with multilingual, 24/7 service and seamless CRM integration.
Modern customer support solution combining AI automation, agent workflows, inbox management, and real-time analytics to handle multichannel feedback and high-volume queries, adapting to growing teams and e-commerce needs with scalable, efficient communication tools.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Android
- Android Tablet
- iPhone
- iPad
We at Casengo believe that dissatisfied customers care about one thing only: direct action. If they have a question – and they usually do – they want the right answer right away. That’s why we built Casengo: adjustable and affordable social customer support software with great...
Cost / License
- Paid
- Proprietary
Platforms
- Online
Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.
Cost / License
- Freemium
- Proprietary
Platforms
- Android
- iPhone
- Zapier
- Google Calendar
- Software as a Service (SaaS)
- Salesforce.com
- Google Drive - Sheets
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15 S1 Gateway alternativesS1 is a Customer Service Software that allows you to provide great customer support integrating every digital channel into a single multichannel platform. It is the perfect solution for Contact Center Proffesionals.
Live Guide is designed for optimal operator efficiency, with intuitive controls and a customizable interface. It has great features like preview chat, remote assistance and video chat and can easily integrate with any third-party software or system.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- MailChimp
- OpenCart
- Shopify
- Wordpress
- Magento Community Edition
- Whmcs
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