osTicket
70 likes
Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
Cost / License
- Free
- Open Source
Application type
Platforms
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
Features
- Ad-free
- Helpdesk Ticketing
- Dockerized
Tags
- ticketing-services
- Customer Support
- tickets
- Customer Chat
- IT Helpdesk
- Ticketing
- Php
- ticket-tracking
- service-desk
osTicket News & Activities
Highlights All activities
Recent News
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gweissbach added osTicket as alternative to i-net HelpDesk
gweissbach added osTicket as alternative to i-bnet HelpDesk
dept91 added osTicket as alternative to Really Simple Support- melroy replied to a comment / review on osTicket
osTicket information
Developed by
osTicket Licensing
Open Source (GPL-2.0) and Free product.Written in
Alternatives
109 alternatives listedSupported Languages
- English
AlternativeTo Categories
Business & Commerce, Development, Office & ProductivityGitHub repository
- 3,613 Stars
- 1,788 Forks
- 1179 Open Issues
- Updated
Featured in Lists
A list with 21 apps by DPT without a description.
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What is osTicket?
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it's completely free.
Comments and Reviews
It's not compatible with PHP 7.1+
I'm looking for a software that I can use to manage my customers and service invoices. This software looked very promising, but I found it to be buggy, and incompatible with the most current version of PHP (7.2).
I managed to get some of it to work on my local server, but most of the buggy functionality seems to be a known AJAX issue (commonly known as the "white bar of death").
Today this is a non-issue. osTicket now supports PHP 8.4 as of 2025.
This application is perfect for small companies who needs free helpdesk system in order to help their customers. The customers don't have to register to create a ticket. They just need a valid e-mail address. This one also has a knowledge base system to help out with common problems.
Is a very good help desk support system, but it lacks business days option for SLA's. Only 24x7.