Genesys Alternatives
Genesys is described as 'Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering' and is a Text to Speech service in the social & communications category. There are more than 25 alternatives to Genesys for a variety of platforms, including Linux, Web-based, SaaS, Windows and Mac apps. The best Genesys alternative is Freshdesk, which is free. Other great apps like Genesys are Asterisk, Live Assist for Microsoft Dynamics 365, FreePBX and ProProfs Help Desk.
filter to find the best alternatives
Genesys alternatives are mainly Help Desk Platforms but may also be Text to Speech Services or Customer Feedback Managers. Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Genesys.- Text to Speech Service
- Paid • Proprietary
121 likes38 Freshdesk alternativesFreshdesk is a help desk software that streamlines customer service with features like advanced ticketing, self-service options, automation, collaboration tools, and analytics. It allows support teams to deliver personalized and timely service.
License model
- Freemium • Proprietary
Application types
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Workspace
Freshdesk Features
Freshdesk VS Genesys
Is Freshdesk a good alternative to Genesys?
37 likes32 Asterisk alternativesAsterisk is free software that transforms a computer into a communication server. Asterisk lets you build applications like PBX, VoIP gateway, IVR and ACD.
Asterisk VS Genesys
Is Asterisk a good alternative to Genesys?
10 likes16 Live Assist for Microsoft Dynamics 365 alternativesAn omnichannel customer service tool that integrates with Dynamics 365 and includes co-browsing, messaging, voice, and video.
License model
- Paid • Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
Top Live Assist for Microsoft Dynamics 365 Features
Live Assist for Microsoft Dynamics 365 VS Genesys
Is this a good alternative to Genesys?
13 likes22 FreePBX alternativesFreePBX is a web-based open source GUI (graphical user interface) that controls and manages Asterisk (PBX), an open source communication server.
FreePBX VS Genesys
Is FreePBX a good alternative to Genesys?
82 likes171 ProProfs Help Desk alternativesProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
ProProfs Help Desk Features
ProProfs Help Desk VS Genesys
Is ProProfs Help Desk a good alternative to Genesys?
1 like208 DeskXpand alternativesDeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
License model
- Freemium • Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
DeskXpand VS Genesys
Is DeskXpand a good alternative to Genesys?
7 likes30 Yate - Yet Another Telephony Engine alternativesYate is a softswitch (concept of separating the network hardware from network software).
Yate - Yet Another Telephony Engine VS Genesys
Is this a good alternative to Genesys?
9 likes22 Elastix alternativesMore than a PBX, with Elastix you can communicate with your customers through voice, video and live chat from anywhere. Built-in video conferencing, website live chat and smartphone apps, ensure your agents remain productive through one unified mobile solution.
Elastix VS Genesys
Is Elastix a good alternative to Genesys?
9 likes36 Wazo alternativesWazo is mainly an IPBX that provides communication services such audio, video, and instant messaging based on the use of standard network technologies such as the TCP/IP protocol. It is interoperable with most market telephony systems and gives users access to flexible and...
Wazo VS Genesys
Is Wazo a good alternative to Genesys?
3 likes68 RingCentral Engage Digital alternativesLeading brands use RingCentral Engage Digital SaaS software applications to make it easier to manage their online customer service activities. Our clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.
License model
- Paid • Proprietary
Application types
Platforms
- Software as a Service (SaaS)
RingCentral Engage Digital Features
RingCentral Engage Digital VS Genesys
Is this a good alternative to Genesys?
1 like9 Aspect Prophecy alternativesAspect Prophecy is a powerful, entirely standards-based platform for speech, IVR, and SIP VoIP applications. Prophecy is the world’s first telephony application platform software to offer enterprise-class features with retail like simplicity.
License model
- Paid • Proprietary
Application type
Platforms
- Linux
- Self-Hosted
Aspect Prophecy Features
Aspect Prophecy VS Genesys
Is Aspect Prophecy a good alternative to Genesys?
2 likes23 The Voximal stack alternativesThe voice phone platform based on Asterisk and FreePBX propulsed by Voximal VoiceXML interpreter.
License model
- Freemium • Proprietary
Application type
Platforms
- Linux
- Online
- Self-Hosted
- Raspbian
- Raspberry Pi
- Microsoft Azure
- Docker
The Voximal stack Features
The Voximal stack VS Genesys
Is The Voximal stack a good alternative to Genesys?
