AlternativeTo Logo

Genesys Alternatives

Genesys is described as 'Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering' and is a Text to Speech service in the social & communications category. There are more than 10 alternatives to Genesys for a variety of platforms, including Linux, Online / Web-based, Windows, Mac and SaaS. The best alternative is Freshdesk, which is free. Other great apps like Genesys are ProProfs Help Desk, Asterisk, FreePBX and DeskXpand.

Genesys alternatives are mainly Help Desk Apps but may also be Text to Speech Services or Customer Support Tools. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Genesys.
This page was last updated
Genesys iconGenesys
  1
  • Online
  • Self-Hosted

Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise...

Learn more about Genesys

  1. Freshdesk icon

    Freshdesk

    • FreemiumProprietary
    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Apps

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.

    Screenshot
  2. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    Screenshot


  3. Asterisk icon

    Asterisk

    • FreeOpen Source
    • Mac
    • Windows
    • Linux

    Asterisk is free software that transforms a computer into a communication server. Asterisk lets you build applications like PBX, VoIP gateway, IVR and ACD.

    Screenshot
  4. FreePBX icon

    FreePBX

    • FreeOpen Source
    • Linux

    FreePBX is a web-based open source GUI (graphical user interface) that controls and manages Asterisk (PBX), an open source communication server. FreePBX is licensed under the GNU General Public License (GPL), an open source license.

    Screenshot
  5. DeskXpand icon

    DeskXpand

    • FreemiumProprietary
    • Online
    • Software as a Service (SaaS)

    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

    Screenshot


  6. Wazo icon

    Wazo

    • FreeOpen Source
    • Mac
    • Windows
    • Linux
    • Self-Hosted

    Wazo is mainly an IPBX that provides communication services such audio, video, and instant messaging based on the use of standard network technologies such as the TCP/IP protocol.

    Screenshot
  7. Leading brands use RingCentral Engage Digital SaaS software applications to make it easier to manage their online customer service activities. Our clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.

    Screenshot
  8. Yate - Yet Another Telephony Engine icon

    Yate - Yet Another Telephony Engine

    • FreeOpen Source
    • Linux

    Yate is a softswitch (concept of separating the network hardware from network software).

    No screenshots yet
  9. Elastix icon

    Elastix

    • FreemiumProprietary
    • Linux

    More than a PBX, with Elastix you can communicate with your customers through voice, video and live chat from anywhere. Built-in video conferencing, website live chat and smartphone apps, ensure your agents remain productive through one unified mobile solution.

    Screenshot
  10. Aspect Prophecy icon

    Aspect Prophecy

    • Linux
    • Self-Hosted

    Aspect Prophecy is a powerful, entirely standards-based platform for speech, IVR, and SIP VoIP applications. Prophecy is the world’s first telephony application platform software to offer enterprise-class features with retail like simplicity.

    No screenshots yet
Showing 10 of 23 alternatives