Genesys Alternatives

    Genesys is described as 'Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering' and is an app in the Social & Communications category. There are more than 10 alternatives to Genesys for a variety of platforms, including Linux, Online / Web-based, Windows, Mac and Self-Hosted solutions. The best alternative is Freshdesk, which is free. Other great apps like Genesys are ProProfs Help Desk (Paid), Asterisk (Free, Open Source), FreePBX (Free, Open Source) and Wazo (Free, Open Source).

    This page was last updated Aug 15, 2020

    1. Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
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    2. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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      • FreeOpen Source
      • Mac
      • Windows
      • Linux
      Asterisk is free software that transforms a computer into a communication server. Asterisk lets you build applications like PBX, VoIP gateway, IVR and ACD.
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      • FreeOpen Source
      • Linux
      FreePBX is a web-based open source GUI (graphical user interface) that controls and manages Asterisk (PBX), an open source communication server. FreePBX is licensed under the GNU General Public License (GPL), an open source license.
      • FreeOpen Source
      • Mac
      • Windows
      • Linux
      • Self-Hosted
      Wazo is mainly an IPBX that provides communication services such audio, video, and instant messaging based on the use of standard network technologies such as the TCP/IP protocol.
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    3. Leading brands use RingCentral Engage Digital SaaS software applications to make it easier to manage their online customer service activities. Our clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.
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      • FreemiumProprietary
      • Linux
      More than a PBX, with Elastix you can communicate with your customers through voice, video and live chat from anywhere. Built-in video conferencing, website live chat and smartphone apps, ensure your agents remain productive through one unified mobile solution.
    4. Yate is a softswitch (concept of separating the network hardware from network software).
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    5. Aspect Prophecy is a powerful, entirely standards-based platform for speech, IVR, and SIP VoIP applications. Prophecy is the world’s first telephony application platform software to offer enterprise-class features with retail like simplicity.
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    6. Unchained resources : Voximal integrates cloud speech services like Google Speech API, IBM Watson SpeechToText, Azure Bing Speech, but keeps on-premise capability thanks to UNIMRCP connector. Solid Standards :
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    Showing 10 of 19 alternatives