Genesys Alternatives

Genesys is described as 'Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering' and is a Text to Speech service in the social & communications category. There are more than 10 alternatives to Genesys for a variety of platforms, including Linux, Web-based, Windows, SaaS and Mac apps. The best Genesys alternative is Freshdesk, which is free. Other great apps like Genesys are ProProfs Help Desk, Asterisk, FreePBX and DeskXpand - Helpdesk Management Software.

Genesys alternatives are mainly Help Desk Platforms but may also be Text to Speech Services or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Genesys.

Genesys

Paid • Proprietary
Text to Speech Service

Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise...

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Genesys alternatives page was last updated

Freshdesk
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
221 Freshdesk alternatives
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
- - Freshdesk is the most popular Web-based, Windows, Android & Mac alternative to Genesys.
- - Freshdesk is the most popular free alternative to Genesys.
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Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
ProProfs Help Desk
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
171 ProProfs Help Desk alternatives
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
- - ProProfs Help Desk is the most popular commercial alternative to Genesys.
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ProProfs Help Desk Features
Shared inbox
Helpdesk ticketing
Canned responses
In-built Bug tracking
Custom data fields
Reporting
Instant Replay
Knowledge Management
Knowledge Base structuring
Ticketing
Asterisk
Is this is a good alternative?
Yes
No
Free • Open Source
Mac
Windows
Linux
30 Asterisk alternatives
Asterisk is free software that transforms a computer into a communication server. Asterisk lets you build applications like PBX, VoIP gateway, IVR and ACD.
- - Asterisk is the most popular Open Source alternative to Genesys.
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Asterisk Features
Low level
Voice Chat
SIP
FreePBX
Is this is a good alternative?
Yes
No
Free • Open Source
Linux
22 FreePBX alternatives
FreePBX is a web-based open source GUI (graphical user interface) that controls and manages Asterisk (PBX), an open source communication server. FreePBX is licensed under the GNU General Public License (GPL), an open source license.
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FreePBX Features
1. VoiP CallsFreePBX allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).
SIP
DeskXpand - Helpdesk Management Software
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Online
Software as a Service (SaaS)
209 DeskXpand - Helpdesk Management Software alternatives
DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
- - DeskXpand - Helpdesk Management Software is the most popular SaaS alternative to Genesys.
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DeskXpand - Helpdesk Management Software Features
1. Desktop SharingDeskXpand - Helpdesk Management Software enables you to share your screen with other people in the same office or working remotely.
2. No Coding RequiredDeskXpand - Helpdesk Management Software can be used without an coding or programming skills.
3. LightweightDeskXpand - Helpdesk Management Software consumes less device resources compared to similar apps.
4. Real time collaborationMultiple users can work together in DeskXpand - Helpdesk Management Software simultaneously.
5. Auto ResponderDeskXpand - Helpdesk Management Software allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
6. Extensible by Plugins/ExtensionsDeskXpand - Helpdesk Management Software can be extended with add-ons, plugins and extensions.
7. Ad-freeDeskXpand - Helpdesk Management Software doesn't contain any form of external advertising.
Ticketing
Helpdesk ticketing
Yate - Yet Another Telephony Engine
Is this is a good alternative?
Yes
No
Free • Open Source
Linux
30 Yate - Yet Another Telephony Engine alternatives
Yate is a softswitch (concept of separating the network hardware from network software).
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Yate - Yet Another Telephony Engine Features
Voice Chat
SIP
Add a screenshot
Wazo
Is this is a good alternative?
Yes
No
Free • Open Source
Mac
Windows
Linux
Self-Hosted
37 Wazo alternatives
Wazo is mainly an IPBX that provides communication services such audio, video, and instant messaging based on the use of standard network technologies such as the TCP/IP protocol. It is interoperable with most market telephony systems and gives users access to flexible and...
- - Wazo is the most popular Self-Hosted alternative to Genesys.
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Wazo Features
1. Extensible by Plugins/ExtensionsWazo can be extended with add-ons, plugins and extensions.
Web-Based
SIP
Elastix
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Linux
22 Elastix alternatives
More than a PBX, with Elastix you can communicate with your customers through voice, video and live chat from anywhere. Built-in video conferencing, website live chat and smartphone apps, ensure your agents remain productive through one unified mobile solution.
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Elastix Features
Voice Chat
RingCentral Engage Digital
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Support Tool
Help Desk App
CRM System
Software as a Service (SaaS)
67 RingCentral Engage Digital alternatives
Leading brands use RingCentral Engage Digital SaaS software applications to make it easier to manage their online customer service activities. Our clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.
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RingCentral Engage Digital Features
Omni-digital
Merging identities
Multiple channels
Customer service
Customizable
Knowledge base
Customer management
Aspect Prophecy
Is this is a good alternative?
Yes
No
Paid • Proprietary
Text to Speech Service
Linux
Self-Hosted
9 Aspect Prophecy alternatives
Aspect Prophecy is a powerful, entirely standards-based platform for speech, IVR, and SIP VoIP applications. Prophecy is the world’s first telephony application platform software to offer enterprise-class features with retail like simplicity.
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Aspect Prophecy Features
1. Text to SpeechAspect Prophecy allows you to transform written text into spoken text.
Speech Recognition
SIP
Voice Chat
Add a screenshot
The Voximal stack
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Text to Speech Service
Linux
Online
Self-Hosted
Raspbian
Raspberry Pi
Microsoft Azure
Docker
23 The Voximal stack alternatives
The voice phone platform based on Asterisk and FreePBX propulsed by Voximal VoiceXML interpreter.
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The Voximal stack Features
1. Text to SpeechThe Voximal stack allows you to transform written text into spoken text.
Voice Chat
IVR
Speech Recognition
Voice recognition
Natural Language Processing
Chat Bot
SIP
Sidekick Studio
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Support Tool
Mac
Windows
Online
74 Sidekick Studio alternatives
Simply add inline help tips to your website or webapp. Add a small button anywhere on the page that pops open a tooltip, a side pane or a dialog box containing essential information for your users. No coding skills required.
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Sidekick Studio Features
1. No Coding RequiredSidekick Studio can be used without an coding or programming skills.
Onboarding
User experience
Customer service
Customer Onboarding
Knowledge base