What is Genesys?
GVP offers customers a blended experience across inbound, outbound, self- and agent-assisted calls for convenient, quality service. Specific capabilities include: integrated self-service, outbound IVR, mobile engagement and callback. Benefits include:
-Interoperability with any VXML application -Unified voice and web infrastructure allowing repurposing of web investments for voice -Flexible architecture whether “in front of” or “behind” the PBX -Complete voice processing capabilities -Highly scalable from hundreds to thousands of ports -Integrated interaction and application-level reporting with Genesys Info Mart -Centralized management regardless of single or multi-site deployments -Bridge to next-generation networks -Integrated support for speech technologies