Document360 Alternatives

Document360 is described as 'AI-powered platform for creating knowledge bases and documentation, with customizable themes, real-time team collaboration, version control, and multi-language support for internal and external use' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Document360, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and Windows apps. The best Document360 alternative is ProProfs Knowledge Base. It's not free, so if you're looking for a free alternative, you could try Slite or Sonat. Other great sites and apps similar to Document360 are Confluence, Zendesk, Archbee and DocsHound.

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Alternatives list

  1. SupportBee icon
     96 likes

    The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  2. FAQ Ally icon
     1 like

    The perfect AI for small business. Simply upload your company documents—even if they’re messy, unformatted, or scattered across PDFs, Word files, Text files, and HTML files—and train intelligent AI agents that become your AI business assistant.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  3. ClickHelp icon
     14 likes

    ClickHelp is an AI-powered online documentation tool to author, host, and deliver your technical documentation in a single portal!.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Online
     
  4. Adobe RoboHelp is an easy-to-use authoring and multichannel, multiscreen HTML5 publishing solution.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Windows
     
  5. Kipwise icon
     18 likes

    Kipwise is a smart knowledge management tool that integrates seamlessly with other tools you use every day, so you can save and retrieve team knowledge easily, wherever you need them.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Google Chrome
    • Google Drive
    • Slack
     
  6. UserEcho icon
     59 likes

    UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • iPhone
    • iPad
    • Software as a Service (SaaS)
     
  7. docwriter.io icon
     6 likes

    Markdown-based documentation tool for rapid creation of online documentation. Supports multiple Projects & Documentations, custom domains, Teams, Filemanager.

    Various Markdown extensions: admonitions, tabs, footnotes, emojis, highlight, etc.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
     
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    3
    docwriter.io vs Document360 Comments
    janis_bibers
    Positive
    3

    Lots of markdown extensions supported. Very convenient editor toolbar. Liv preview. Simple to use, fast, cheap. Also features a free version.

    hubuz
    Positive
    1

    I'm using it for my company's internal docs and so far it has been pretty straightforward and easy to use, thanks

    thatguyoverthere
    Positive
    0

    Great user experience, makes it easy to create documentations.

    • docwriter.io is Freemium and ProprietaryDocument360 is Paid and Proprietary
    • docwriter.io is CustomizableDocument360 is not according to our users
  8. KnowledgeOwl icon
     2 likes

    Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • Windows Phone
    • iPad
     
  9. Knowledge platform organizes support, product, and service information with customizable branding and multimedia-rich articles. Enables self-service via a help center, integrates with chat tools, provides analytics, and supports 24/7 access to resources for teams and customers.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • UNIX Web Browser
    • LiveChat
    • Software as a Service (SaaS)
     
  10. HappyFox icon
     16 likes

    HappyFox is a web based customer support ticketing system and is cloud-based. It is a centralized ticket support system that manages incoming request coming from multiple channels like voice, chat, email and social media.

    145 HappyFox alternatives

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Windows Mobile
    • Android
    • iPhone
     
  11. Reamaze icon
     28 likes

    Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • iPad
     
  12. Kayako icon
     18 likes

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Blackberry
    • Android Tablet
    • Windows Phone
    • iPad
     
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