Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management.
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ClickDesk Alternatives
ClickDesk is described as 'Offers a magic box of live chat, voice chat, help desk and social toolbar for websites. ClickDesk is cloud-based; not needing users to download or install any software. Agents receive chats on their favorite IM such as Skype and Google Talk' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to ClickDesk, not only websites but also apps for a variety of platforms, including Android, iPhone, Windows and Mac apps. The best ClickDesk alternative is Freshdesk, which is free. Other great sites and apps similar to ClickDesk are tawk.to, Zendesk, UserVoice and Zendesk Chat.
Alternatives list
Verloop is a multi-channel customer support and engagement automation chat system. Connect your Facebook, App and Web chat all to the same platform. Top it up by automating your most common questions, ML based lead generation and other recipes.
Cost / License
- Freemium
- Proprietary
Platforms
- Online
Real-time online chat for your web site. Talk and monitor you visitors. Xmpp/Jabber online chat. Feature rich, fully customizable.
Cost / License
- Freemium
- Proprietary
Platforms
- Online
Livechat and real time monitoring software. One of the most reliable live chat software providers on the market operating since 2003.
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PPMessage is an open source customer communication platform with the backend written in Python.
Cost / License
- Paid
- Proprietary
Platforms
- Mac
- Windows
- Linux
- Online
- Windows Mobile
- Android
- iPhone
- Android Tablet
- Windows Phone
- iPad
- Python
Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Mac
- Windows
- Linux
- Online
- Windows Mobile
- Android
- iPhone
- Chrome OS
- Android Tablet
- Windows Phone
- iPad
- Kindle Fire
Rapidr is a modern customer feedback management software that helps you capture & manage feedback in an organized way.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
Live Site Help is a live chat widget that can be added to your website, enabling customers to request instant support without leaving your site.
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Live chat alternative that helps to boost sales, increase conversions rates and improve customer support.
Cost / License
- Freemium
- Proprietary
Platforms
- Online
- Shopify
- Software as a Service (SaaS)
- WiX.com
- Wordpress
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IntraService will allow you to bring your customer support to the brand new level with minimal costs. The system is extremely easy to set up and use and is compatible with ITIL; it can be implemented in a single day as a SaaS model or as self-hosted solution.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Windows
- Android
- iPhone
- iPad
- Self-Hosted
- Microsoft SQL Server
- ASP.NET MVC
- Microsoft IIS
Russia
United States
