Zoho Desk
Zoho Desk is a help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service portals for each brand.
Cost / License
- Pay once
- Proprietary
Application types
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
Features
- Multiple languages
- Contract Management
- Knowledge base
- Self-Service Integration
- Web-Based
- Helpdesk Ticketing
- Team Collaboration
Zoho Desk News & Activities
Recent News
Recent activities
jorden-peeters added Zoho Desk as alternative to Tixer Connect
elias-anttalainen added Zoho Desk as alternative to Easybook - Live Chat & AI Chatbot
vingt4sur7 added Zoho Desk as alternative to 24sur7.support
bkorous added Zoho Desk as alternative to helpNINJA AI
gweissbach added Zoho Desk as alternative to i-bnet HelpDesk
dept91 added Zoho Desk as alternative to Really Simple Support
Zoho Desk information
Developed by
ZOHO Corp. Licensing
Proprietary and Commercial product.Pricing
One time purchase (perpetual license) that costs $0.Alternatives
84 alternatives listedSupported Languages
- English
- Danish
- Dutch
- French
- German
- Italian
- Japanese
- Portuguese
- Russian
- Chinese
- Spanish
- Tamil
- Turkish
AlternativeTo Categories
Business & Commerce, Office & Productivity, Remote Work & EducationApple AppStore
- Updated
- 4.71 avg rating
What is Zoho Desk?
Zoho Desk is a help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service portals for each brand. The software also mirrors the company's organizational hierarchy and includes traditional phone conversations in its communication channels. It uses contextual AI to enhance the performance of support teams and features a knowledge base bot, Zia, that provides solutions directly to customers and assists agents by showing them relevant solutions for ticket responses. Zia also identifies key aspects of a ticket, performs sentiment analysis on conversations, and notifies users about unusual activity.
Comments and Reviews
Magnificent Software. Simplicity is under the most favorable conditions . The effortlessness to designing the product. Awesome method for working at the interface. Following of the ticket and the acceleration framework enables the organization to track and deal with the client issues on time . Zoho Desk is a help work area stage that enables organizations to convey top quality client support to their customers with instruments that expansion operator profitability and examination and reports that empower supervisors to discover enter issues in specialist exhibitions so they can enhance their administration also settle on keen business choices. Clients can likewise profit by Zoho Desk as the product enables them to discover convenient and important help without going too far. With Zoho Desk, organizations furnish their help groups with the best devices, various help channels, and assignment computerization so they can convey brisk and responsive help to their customers. This assistance work area stage assembles representatives from different divisions and engage them to give their clients an extremely brought together client benefit involvement. This administration totally supplanted the method of association with email, telephone calls, visits, informal communication stages on a solitary stage. This totally disentangles the way toward getting a demand for client bolster, due to this we have turned out to be speedier to serve our clients. What's more, clients can gather tickets in their local dialects, since such an open door is available. Incorporation Zoho Desk with Zoho CRM was a standout amongst other things that we finished for the current year. Reconciliation was speedy and effortlessly. Two administrations are just made for each other and have great reconciliation. The help group is basically incredible. Much obliged to all the folks who helped us with incorporation and did everything in the most brief conceivable time. Coincidentally, they are neighborly and active - it's pleasant to manage the expert.