Zendesk
Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.
Cost / License
- Subscription
- Proprietary
Application type
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
Features
- Real time collaboration
- Knowledge base
- Email integration
- On Demand
Zendesk News & Activities
Recent News
Recent activities
richardmasters added Zendesk as alternative to BlueTickets
StarkSystems added Zendesk as alternative to Excalibur - IT Portfolio Management
mateuszwozniak added Zendesk as alternative to Produkt.so
bkorous added Zendesk as alternative to helpNINJA AI
gweissbach added Zendesk as alternative to i-net HelpDesk
gweissbach added Zendesk as alternative to i-bnet HelpDesk
What is Zendesk?
Zendesk is a web-based software that offers customer support, issue tracking, and knowledge management. It features a support ticket system and a self-service platform, with no installation required. It provides support through various channels, including email, voice, messaging, and social media, all with AI assistance for 24/7 availability. The software enhances agent efficiency, provides predefined responses, and enables team collaboration.
Zendesk automates repetitive tasks, routes questions to the right team member, and manages costs during expansion. It also gathers business insights to identify operational improvements and benchmark service.
Zendesk's features include AI agents, a customer self-service center, instant support across web, mobile, and social media, voice support with AI, analytics and reporting, ticket tracking, intelligent routing, quality assurance, workforce management, data protection, customization options, and integration capabilities.
Zendesk Videos
Zendesk information
Developed by
Zendesk Licensing
Proprietary and Commercial product.Pricing
Subscription that costs $0 per month.Alternatives
261 alternatives listedSupported Languages
- English
- Arabic
- Bulgarian
- Czech
- Danish
- Dutch
- Finnish
- French
- German
- Greek
- Hebrew
- Hindi
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Norwegian Bokmål
- Polish
- Portuguese
- Romanian
- Russian
- Chinese
- Spanish
- Swedish
- Thai
- Turkish
- Vietnamese
AlternativeTo Categories
Business & Commerce, Social & CommunicationsApple AppStore
- Updated
- 4.53 avg rating
Comments and Reviews
Zendesk can make it easy to automate workflows.
https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-attachments
Users can attach files.
I don't know file limits yet...
Zendesk users can double check if support actually recieved with "How would you rate the support you received?" emails.