Verax Service Desk
Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.
Features
- Helpdesk Ticketing
- SLA Monitoring
- Incident Management
Tags
- service-desk
- sla-reporting
- sla-monitoring-tools
- IT Helpdesk
- sla-compliance
- trouble-ticketing
- network-sla-monitoring
Verax Service Desk News & Activities
Recent activities
Verax Service Desk information
Developed by
UnknownLicensing
Proprietary and Commercial product.Pricing
One time purchase (perpetual license) that costs $0.Alternatives
57 alternatives listedSupported Languages
- English
What is Verax Service Desk?
Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.
Verax Service Desk helps to:
*Control incident resolution workflow from assigning tasks to administrators and resolving incidents, to automating workflows and tracking them through to completion.
*Shorten incident resolution time based on experience-based information stored in the knowledgebase.
*Ensure that incidents are resolved in a timely manner via fully configurable escalation and notification procedures.
*Monitor and report SLA (Service Level Agreements) compliance.
*Integrate service and support processes across multiple departments.