Deskhero is an AI email support platform that connects to Gmail or Outlook and suggests contextual replies using customer history, knowledge base content, and Shopify data.
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Deskhero vs SmarterTrack Comments
- Deskhero is Paid and Proprietary
SmarterTrack AlternativesHelp Desk Platforms and other similar apps like SmarterTrack
SmarterTrack is described as 'Complete online help desk that allows you to consolidate all communication -- issue tracking, emails, live chats, calls and call logs -- in one convenient location. Available as either a hosted service or on-premise installation' and is a Help Desk platform in the business & commerce category. There are more than 10 alternatives to SmarterTrack for a variety of platforms, including Web-based, Android, iPhone, SaaS and iPad apps. The best SmarterTrack alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Freshdesk or Knoon AI. Other great apps like SmarterTrack are Zendesk, Kayako, DeskXpand and Engati.
Alternatives list
97 Freshdesk alternativesOffers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.
Cost / License
- Freemium
- Proprietary
Application types
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Workspace
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277 Zendesk alternativesWeb-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
+1
Knoon turns your business into an AI-powered workspace with action-taking agents, a built-in knowledge base, chat widgets, and Google Workspace/Microsoft Office tools. Ideal for automating support, sales, and workflows.
+5
DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
Cost / License
- Freemium
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
+9
Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.
Cost / License
- Freemium
- Proprietary
Platforms
- Android
- iPhone
- Zapier
- Google Calendar
- Software as a Service (SaaS)
- Salesforce.com
- Google Drive - Sheets
+6
Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.
+3
Cost / License
- Free
- Proprietary
Platforms
- Online
- Android SDK
- JavaScript
- Software as a Service (SaaS)
- Custom iOS
- Wordpress
Are you tired of managing your customer requests in your email inbox? HelpSpace will simplify your customer support by piping all emails into a beautiful dashboard. Filters and predefined rules will help you to save hours of your valuable time.
For over 30 years Track-It! help desk software has been the leading choice for small to medium-sized businesses searching for help desk and asset management systems. In fact, over 50,000 customer sites worldwide have installed a Track-It! help desk.
+8
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India
Malta
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Germany
If you're mostly handling email, Deskhero is a simpler option - it works on top of your inbox and AI helps draft replies, but you still stay in control.