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Sarrai icon

Sarrai

Sarrai is a customer support service platform that automatically learns from the conversations your customer service representatives are having with your customers, so the AI can handle them autonomously later.

By setting your status to Available, the AI can transfer conversations to you.

Cost / License

  • Subscription
  • Proprietary

Application type

Platforms

  • Online
By completing contact information for every customer you come into contact with, the reporting can later show you which customers generate a lot of tickets.
The expert channel is a back-channel for commucation between the AI and your product expert(s). This allows the AI agent to double check information with an expert before sending it to a client, without the client ever knowing an expert was involved. The expert can write in shorthand and the AI will rewrite to a customer friendly message.
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With the 'Available for AI-agent' toggle you can control which help desk articles can be used by the AI to generate answers for a customer
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Features

Properties

  1.  Privacy focused

Features

  1.  No Tracking
  2.  Support for MarkDown
  3.  Live Preview
  4.  No Coding Required
  5.  Dark Mode
  6.  Customer service
  7.  AI-Powered
  8.  Knowledge Base
  9.  AI Chatbot
  10.  Knowledge Management

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Sarrai News & Activities

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Sarrai information

  • Developed by

    BE flagSteven Lemmens

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription ranging between $149 and $699 per month.

  • Alternatives

    7 alternatives listed

  • Supported Languages

    • English
    • Dutch
Sarrai was added to AlternativeTo by Sarrai on and this page was last updated .
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What is Sarrai?

Sarrai is a customer support service platform that automatically learns from the conversations your customer service is having with your customers, so the AI can handle them autonomously later.

It offers a public help desk (knowledge base) and an AI agent that can be embedded into an app or website that can answer your customer's questions.

When the AI can't answer a question, it automatically involves a human in the conversation, and then learns from the expert's answer. It automatically drafts a proposal which parts of your knowledge base need updating, so you can approve these changes with one click and have the AI write it up for you.

It employs a fixed monthly subscription price, with a number of conversations included in the price. The different subscription tiers ensure that you never run out of provided conversations. Thanks to the fixed price per month, you are never surprised by a higher bill when you've had a busy month with a lot of orders.

Fully EU-hosted and GDPR-compliant.

Official Links