The best paid alternative to Request Tracker is HelpDesk 3. If that doesn't suit you, our users have ranked more than 50 alternatives to Request Tracker and 17 is paid so hopefully you can find a suitable replacement. Other interesting paid alternatives to Request Tracker are ManageEngine ServiceDesk Plus, FogBugz, JitBit Helpdesk and Kayako.
Provides integrated live chat and SMS services alongside a sophisticated support ticket system supporting email, SQL IMAP, cron jobs, and unlimited operators. Features mobile optimization, client dashboards, customization options like CMS, billing alternatives, and a responsive, user-centric interface.
ServiceDesk Plus is an ITIL-ready help desk software with integrated asset and project management and built to supercharge your help desk. For 10 years and running, it has been delivering smiles to millions of IT folks and end users.
FogBugz manages projects, tracks bugs, and even tells you when you’re going to ship. It includes an issue tracker, advanced project management and scheduling, a wiki, and customer support features like email routing and discussion groups.
Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.
The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.
Create & annotate visual bug report tickets in your project management tool in seconds. Marker.io adds technical metadata & console logs for you, so developers can recreate & resolve faster. Developer-ready issues, even from non-technical reporters.
Kissflow is a simple, optimal, efficient and unified platform to manage and track all of your work.
OneTrack is a bug/issue tracker designed to be simple but powerful. It does away with complex menus with dozens of filters and offers instead a clean easy to understand experience. Aimed at both beginner and seasoned developer.
SpiraPlan is Inflectra’s flagship enterprise-level portfolio management platform. This all-in-one solution combines test management, portfolio & resource management, and requirements traceability with release planning, baselining, & risk analysis.
Gemini is the complete tracker that works beautifully for any kind of project, team or process. Every task, initiative, bug, issue, enquiry, story, and ticket in one place.
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I would say Marker is more of a tool that aids in "feedback loop" and acts as an addon to Trello, Asana, GitHub or Jira. It is not a ticket tracking system by itself.