Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.
Cost / License
- Freemium (Subscription)
- Proprietary
Platforms
- Online
- Software as a Service (SaaS)
ProProfs Knowledge Base Alternatives
ProProfs Knowledge Base is described as 'Is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to ProProfs Knowledge Base for a variety of platforms, including Web-based, SaaS, Windows, Android and iPhone apps. The best ProProfs Knowledge Base alternative is MediaWiki, which is both free and Open Source. Other great apps like ProProfs Knowledge Base are BookStack, XWiki, Nuclino and Slite.
Alternatives list
Cost / License
- Subscription
- Proprietary
Platforms
- Software as a Service (SaaS)
Pulsedesk is a flexible, reliable helpdesk that provides multichannel customer support. Users receive a wide range of tools for automating routine processes and complying with SLA requirements, as well as highly responsive technical support.
Cost / License
- Subscription
- Proprietary
Application type
Platforms
- iPhone
- iPad
- Software as a Service (SaaS)
+3
Fermi AI is a customer chat as a service which does not burn a hole in your pocket. Fermi AI is designed for business teams of all sizes.
Helpman is an online software that lets you organize answers and articles available publicly to customers. Customer Support teams share their knowledge with customers in what they call a knowledge base or a help center.
+6
Use Whale to effortlessly document your procedures, policies, and company knowledge, making employee training a breeze — with a bit of help from AI.
Cost / License
- Freemium (Subscription)
- Proprietary
Application type
Platforms
- Online
- Android
- Software as a Service (SaaS)
- Android Tablet
- iPhone
- iPad
Haash.io is the friendly, easy way to add a help center to your website. Quickly add sections, create questions and answer them on the fly. Drag and drop to move things around. Edit everything in a flash.
+2
Auralis AI is an AI-driven platform that enhances customer experience by automating support tasks with multilingual, 24/7 service and seamless CRM integration.
Cost / License
- Subscription
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
For over 30 years Track-It! help desk software has been the leading choice for small to medium-sized businesses searching for help desk and asset management systems. In fact, over 50,000 customer sites worldwide have installed a Track-It! help desk.
Cost / License
- Pay once
- Proprietary
Application type
Platforms
- Windows
- Android
- iPhone
- iPad
+8
kWiki is a knowledge base cloud for business. kWiki helps to craft gorgeous technical docs, knowledge bases, user guides, FAQs and so much more. Reduce the number of support tickets and enhance your customer experience with the help of kWiki.
Cost / License
- Freemium (Subscription)
- Open Source
Application type
Platforms
- Software as a Service (SaaS)
+3
Bileto is a ticketing tool. It is designed to help you to manage your support as efficiently as possible. It allows you to:
Cost / License
- Free
- Open Source
Platforms
- Self-Hosted
- Docker
The All-in-One: Knowledge Base Software with Customizable Help Center Site, Public Roadmap, Embeddable Help Widget, Boosted Announcements & Feedback Collection.
Cost / License
- Subscription
- Proprietary
Application type
Platforms
- Software as a Service (SaaS)
+5
United States
United Kingdom
Belgium
EU
France