ProProfs Chat
Facilitates instant support, personalized shopping with targeted offers. Proactively engages visitors, integrates with major tools, monitors performance, and reduces call expenses.
Cost / License
- Freemium (Pay once)
- Proprietary
Application type
Platforms
- Mac
- Windows
- Linux
- Android
- iPhone
- iPad
- Android Tablet
Features
- Proactive chat
- Canned responses
- Live Support Chat
- Visitor tracking
- Real-time visitor monitoring
- Live chat for websites
- Statistics and Reports
- Integration with CRMs
ProProfs Chat News & Activities
Recent News
Recent activities
sdotdev added ProProfs Chat as alternative to CustoQ
nick_f added ProProfs Chat as alternative to coreAI
BotEngine added ProProfs Chat as alternative to Text App
BranStone added ProProfs Chat as alternative to EasyFAQ
leewenjie added ProProfs Chat as alternative to AI Desk
POX added ProProfs Chat as alternative to Worktual- Danilo_Venom updated ProProfs Chat
angelahale added ProProfs Chat as alternative to Jotform AI Agents
samuel-from-chatisto added ProProfs Chat as alternative to Chatisto
K0RR added ProProfs Chat as alternative to FreeScout
What is ProProfs Chat?
ProProfs Chat is a web-based application that allows businesses to provide immediate support to customers and interact with website visitors. It helps support teams resolve issues quickly, respond to inquiries, and reassure customers of their availability. The software also helps reduce tickets, improve response times and customer satisfaction, and boost sales and ROI.
This platform personalizes the customer shopping experience by offering relevant deals and assistance, boosting sales. ProProfs Chat also enables support representatives to proactively engage website visitors and guide them through the sales process.
ProProfs Chat's key features include lead capture, real-time support, operator to operator chat, and easy chat embedding. It works across multiple devices and operating systems. Other features include offline message recording and monitoring, operator performance tracking, department-based chat setup, and integration with CRM, CMS, ecommerce, and email marketing tools. The chat window is customizable, and real-time visitor monitoring is available. The software also offers post-chat feedback surveys, Google Analytics & Adwords integration, multiple chat handling, a 'Call Me' option, and a knowledge database.
ProProfs Chat Videos
ProProfs Chat information
Developed by
ProProfs.com Licensing
Proprietary and Freemium product.Pricing
One time purchase (perpetual license) that costs up to $10 + free version with limited functionality.Alternatives
105 alternatives listedSupported Languages
- English
AlternativeTo Categories
Business & Commerce, Social & CommunicationsApple AppStore
- Updated
- 1 avg rating
Comments and Reviews
ProProfs Chat is an effective solution for boosting customer engagement on your website. Even when a visitor is about to exit your website, ProProfs Chat makes sure to make the most of their presence. You can obtain valuable insights into the customer experience through detailed post-chat surveys and identify improvement opportunities, eventually leading to increased sales.
The tool has been really useful in allowing our team to offer highly personalized conversations. We use chat transcripts to get a detailed view of our customers’ past interactions. Moreover, another great feature is intelligent routing which can be used to transfer chats to the relevant live chat agent for extended support.
We love how ProProfs Chat can be customized to deliver a more personalized customer experience. There are over 100 settings that can be configured to tweak the shape and style of the chat widget. Using CSS, we can change the color and font and even add our own logo so the widget matches our brand’s aesthetics.
We use this live chat solution to set up automated greetings for website visitors. It also enables us to create chatbots for 24/7 automated support for our customers.
We have been able to provide our customers with 24x7 support through ProProfs Chat. It comes with pre-designed templates that can be tailored for different uses, such as ticket creation, appointment booking, and lead generation.
I'm glad to hear that ProProfs Chat has worked well for you! It's always a good idea to use tools like these to track your chat operators' performance and ensure that they provide the best possible service to your customers. By keeping an eye on metrics like active hours, missed chats, and response time, you can identify improvement areas and ensure that your chat operators are meeting your standards. Additionally, integrating with Google Analytics can provide you with even more valuable data to help you understand how your chat service is performing.
ProProfs Chat is a robust tool that offers easy integrations with CRM like MS Dynamics, Zoho, etc., to manage the sales pipeline. Not to mention, we get the option of integrating it with any ticketing software.