Intercom
Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.
Cost / License
- Subscription
- Proprietary
Application types
Platforms
- Online
- Android
- iPhone
Features
- Customer Segmentation
- Cloud-Based CRM
- Live chat for websites
- Chat Bot
- Canned responses
- Helpdesk Ticketing
- Social media integration
- Knowledge base
- Email automation
- User tracking
- Live Support Chat
- Knowledge Base structuring
- Onboarding
- User Profiles
- Encrypted Chat
Tags
- Customer Support
- lifecycle-emails
- site-help
- Research
- Live Chat
- Customer Chat
- communications
- in-app-messaging
- supports
Intercom News & Activities
Recent News
- Maoholguin published news article about Intercom
Intercom rolls out AI-first messenger and knowledge hub to its customer service platformIntercom has unveiled four major product updates to enhance customer service through AI integration...
Recent activities
elias-anttalainen added Intercom as alternative to Easybook - Live Chat & AI Chatbot
vingt4sur7 added Intercom as alternative to 24sur7.support
jorbach added Intercom as alternative to The Chat Widget
mateuszwozniak added Intercom as alternative to Produkt.so
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What is Intercom?
Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.
A code snippet inserted in your web or mobile app will create a help widget, which users can use to interact with your support team. Segmentation based on user actions (engagement level, last seen) or attributes (e.g. plan type) lets you send automated email and in-app behavior-driven messages. For instance, when the user first accesses a feature, Intercom can prompt them with more information about it, or solicit feedback.
Intercom integrates with Slack, MailChimp (import users), Stripe and other platforms. It has a powerful API as well.
Intercom Videos
Intercom information
Developed by
Ciaran Lee, David Barrett, Des Traynor, Eoghan McCabe Licensing
Proprietary and Commercial product.Pricing
Subscription that costs from $74 per month.Alternatives
295 alternatives listedSupported Languages
- English
AlternativeTo Categories
Business & Commerce, Social & Communications, Network & Admin, Education & ReferenceApple AppStore
- Updated
- 2.4 avg rating
Comments and Reviews
Easy to learn solution but quite expensive
As a project manager intercom is an invaluable tool for me. I can send email campaigns, get feedback, talk to my users. 10/10
Really great experience using it for our natural food business - helps us automatically answer common questions about ingredients, etc..
Must needed product for all SAAS companies
as title suggest.
for livechatting
also https://www.slant.co/ uses it too