Helpy.io

Safeguard your customer support data without compromising on providing a heroic customer support experience. Helpy Pro is the customer support platform engineered for companies that are serious about security, privacy, and compliance. Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data, and integrate with the tools you already use to keep your data safe.

Helpy Pro is open core- based on the popular open-source project of the same name. It has been installed over 500,000 times, with both the open-source and pro version in use around the Globe.

Customer Support Features

• Stay organized with ticketing that includes custom views, queues, and SLAs
• Gain operational efficiencies with auto-assignment, real-time notifications, and automations
• Provide a customizable customer help center and knowledge base that can be open or password protected
• Collaborate with team groups, tagging @mentions and followers
• Advanced reporting to help you optimize your content and operations
• A full API for building deep integrations into your existing application stack
• Support for 20+ languages

Security, Privacy, and Compliance

• GDPR compliance features to manage customer privacy
• An open-source codebase that you can review and contribute to
• Host on any public or private cloud, even on-premise in your own datacenter
• Keep control of and maintain ownership of your data at all times
• Avoid compliance chain hell with no third party dependencies
• Rest assured no one is “looking over your shoulder”
• Set and follow internal data retention policies, including backups
• SAML single sign-on