Helprace
Helprace is a personalized help desk system. Email ticketing, self-service, docs, feedback and community. Fully integrated together and easy to use. Only pay for what you really need.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
Features
- Portable
- Multiple languages
WordPress Integration- Helpdesk Ticketing
- Customer service
- Workflow Automation
Tags
- Customer Support
- customer-service-software
Helprace News & Activities
Recent activities
dept91 added Helprace as alternative to Really Simple Support
Helprace information
Developed by
Helprace Licensing
Proprietary and Commercial product.Alternatives
94 alternatives listedSupported Languages
- English
Featured in Lists
Collect, organize, evaluate and prioritize team insights so you can continually improve what you deliver.
What is Helprace?
Helprace is a personalized help desk system. Email ticketing, self-service, docs, feedback and community. Fully integrated together and easy to use. Only pay for what you really need.
Full ticket management, reporting, contact system. Helprace features workflows, case rules, saved actions, agent collision, internal notes and real-time ticketing. Fully customizable email properties, templates, accounts, signatures. Make it look like email to your customers.
Wow your customers using the best customer service app around! Helprace gives end-users 4 intuitive feedback categories: 1) ask a question 2) share an idea 3) report a problem or 4) give praise. Build a knowledge base, a custom FAQ site. Set portals as public, private or usable for staff only.
Comments and Reviews
Helprace is an easy to use solution for both our customers and our agents.
The customer portal is simple for our customers to register and submit issues. Easy customisation allows fine tuning.
Thanks for the kind words, Diofant :)