Gorgias Helpdesk icon
Gorgias Helpdesk icon

Gorgias Helpdesk

Centralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.

Rule engine combining external variables & machine learning

Cost / License

  • Paid
  • Proprietary

Application type

Platforms

  • Online
Ticket view
Customer timeline, to see the history of the interaction with the customer
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Gorgias Helpdesk information

  • Developed by

    US flagRomain Lapeyre

  • Licensing

    Proprietary and Commercial product.

  • Alternatives

    153 alternatives listed

  • Supported Languages

    • English

AlternativeTo Category

Business & Commerce

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Gorgias Helpdesk was added to AlternativeTo by romain_lapeyre on and this page was last updated . Gorgias Helpdesk is sometimes referred to as Gorgias. 
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What is Gorgias Helpdesk?

Gorgias is a helpdesk designed for large-scale support. It offers an excellent API to link your CRM and order management system. It enables managing all customer support interactions on one screen. Gorgias' machine learning suggests responses to common requests, classifies tickets automatically, and can automate responses to frequent requests.

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