There are many alternatives to Genesys as a web app if you are looking for a replacement. The best Online alternative is Freshdesk, which is free. If that doesn't suit you, our users have ranked more than 25 alternatives to Genesys and 13 are available as a web app so hopefully you can find a suitable replacement. Other interesting Online alternatives to Genesys are Live Assist for Microsoft Dynamics 365, ProProfs Help Desk, DeskXpand and The Voximal stack.
Offers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.
An omnichannel customer service tool that integrates with Dynamics 365 and includes co-browsing, messaging, voice, and video.
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
The voice phone platform based on Asterisk and FreePBX propulsed by Voximal VoiceXML interpreter.
Simply add inline help tips to your website or webapp. Add a small button anywhere on the page that pops open a tooltip, a side pane or a dialog box containing essential information for your users. No coding skills required.
uContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), Social Networks, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, Web Chat with audio and video, Gamification, etc.
AI help desk solution that automates operations and support for IT, HR, and Customer Service, making businesses and customers successful by offering consumer-like self-service resolutions to users.
The main purpose of cloud telephony is connecting with the customers for providing your services support. IVR is the software which is used for the cloud telephony.
Spechy is a cloud software provider for businesses. Omni-Channel Contact Center platform that enable company's simultaneous management and optimization of customer interactions across different channels.
Steam-connect is a powerful CCaaS (Contact Center as a Service) platform that unifies all communication channels into a single interface. Whether it’s voice, email, live chat, WhatsApp, social media, or SMS, your team manages everything from one intuitive dashboard.
Plum DEV allows developers to build voice applications that automate a company’s most frequent communications. This includes everything from highly interactive customer self-service to communications-enabled business processes, and more.
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