Freshservice
AI-powered IT service management platform offering codeless automation, self-service capabilities, built-in workflows, integrations with major apps, ticket management, performance data insights, and tools for workflow automation to optimize IT operations and collaboration.
Cost / License
- Subscription
- Proprietary
Application types
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
Features
- Web interface
- AWS Integration
- Issue Tracking
- Workflow Automation
- AI-Powered
- Helpdesk Ticketing
- Incident Management
- Contract Management
- IT Asset Management
- Built-in AI Assistant
- Asset Lifecycle Management
- Employee onboarding
Azure integration
VMWare Integration
Tags
- sla-management
- service-desk
- it-service-catalog
- itol
- itil
- Project Portfolio Management
- service-health-monitoring
- internal-it
- IT Helpdesk
- ticket-management
- alert-management
- saas-management
- Ticketing
- workload-management
Freshservice News & Activities
Recent News
Recent activities
- Fla updated Freshservice
Freshservice information
Developed by
Freshworks Licensing
Proprietary and Commercial product.Pricing
Subscription ranging between $19 and $99 per month.Alternatives
36 alternatives listedSupported Languages
- English
- Arabic
- Catalan; Valencian
- Czech
- Danish
- Dutch
- Estonian
- Finnish
- French
- German
- Hebrew
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Latvian
- Norwegian Bokmål
- Polish
- Portuguese
- Romanian
- Russian
- Chinese
- Slovak
- Slovene
- Spanish
- Swedish
- Thai
- Turkish
- Ukrainian
- Vietnamese
- Welsh
AlternativeTo Categories
Development, AI Tools & Services, Business & CommerceApple AppStore
- Updated
- 4.51 avg rating
What is Freshservice?
Freshservice is an AI-powered IT help desk solution that transforms IT from a cost center to a value creator. It provides a unified platform with automation and collaboration tools to streamline operations and enhance business performance. The software automates routine queries, enables self-service, and offers performance data and conversational prompts. It also features codeless automation for improved productivity and has built-in workflows and integrations to offload low-value tasks and improve collaboration. Freshservice can be integrated with cloud and on-premise applications like Microsoft Teams, Slack, Device42, Zoom, AWS, and Google Workspace for alerts, ticket management, workflow automation, faster issue resolution, and user import. Its goal is to modernize service management and enhance business performance.
