Freshdesk
Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.
Cost / License
- Freemium (Subscription)
- Proprietary
Application types
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Workspace
Features
Properties
- Customizable
Features
- Ad-free
- Customer service
- Pricing per agent
- Team Collaboration
- AI-Powered
- Ads monitoring
- Supports SSL Certificates
Facebook integration- Custom URLs
- AI Chatbot
- Live Support Chat
- Automatic customer engagement
- Scheduled Reports
- Task assignments
- Canned responses
- Email Notifications
Whatsapp integration
Tags
- Ticketing
- Software as a Service
- sla-management
- Survey
- surveys
- team-inbox
- custom-reports
- Customer Support
Freshdesk News & Activities
Recent News
Recent activities
vingt4sur7 added Freshdesk as alternative to 24sur7.support
mateuszwozniak added Freshdesk as alternative to Produkt.so
gweissbach added Freshdesk as alternative to i-net HelpDesk
gweissbach added Freshdesk as alternative to i-bnet HelpDesk
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What is Freshdesk?
Freshdesk is a help desk software that streamlines customer service with features like advanced ticketing, self-service options, automation, collaboration tools, and analytics. It allows support teams to deliver personalized and timely service.
Key features include prioritization, categorization, and assignment of tickets, unified inbox, agent collision detection, SLA management, ticket field suggester, thank you detector, custom ticket status creation, and scenario automation.
Freshdesk also promotes teamwork by allowing shared ticket ownership, linking related tickets, and engaging experts. It supports multichannel communication, including email, phone, chat, social media, website, and WhatsApp.
The software automates repetitive tasks, dispatches tickets to agents and groups based on parameters, and sets up event or time-triggered automation. It offers a self-service experience with a knowledge base and forums, provides analytics, and allows complete customization of workflows, customer portals, and agent roles. Freshdesk also ensures robust data security with custom SSL certificates, IP and network restrictions, and identity and access management.
Freshdesk Videos
Freshdesk information
Developed by
Freshworks Licensing
Proprietary and Freemium product.Pricing
Subscription ranging between $15 and $125 per month + free version with limited functionality.Alternatives
71 alternatives listedSupported Languages
- English
- Bosnian
- Bulgarian
- Catalan; Valencian
- Croatian
- Czech
- Danish
- Dutch
- Estonian
- Finnish
- French
- German
- Greek
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Latvian
- Lithuanian
- Malay
- Norwegian Bokmål
- Polish
- Portuguese
- Romanian
- Russian
- Serbian
- Chinese
- Slovak
- Slovene
- Spanish
- Swedish
- Thai
- Turkish
- Ukrainian
- Vietnamese
AlternativeTo Categories
Business & Commerce, Online Services, Remote Work & Education, Social & Communications, Network & Admin, Office & Productivity, AI Tools & ServicesApple AppStore
- Updated
- 4.5 avg rating
Comments and Reviews
My experience with these guys lasted about 17 hours. I went to their website, pricing page and was confused about why the "free forever" plan prompt for a "trial" so dropped them a line. Support answered me with 3 emails; one confirming that they have received my message, another asking me to activate my account (who wanted one??) and the last with support agent asking me my freshdesk URL.
Now this is by itself upsetting so I asked the support why he didnt actually read (or understood) my ticket and his answer were again that he needed the URL to look into it, here is support answer:
Imagine having a paid account with a real blocking issue, what nightmare it could be to explain these guys what you need help with, if they have issue understanding a simple pre-purchase question.
Freshdesk is a great option for startups that want to keep costs down. Is it super advanced? No. Are many of its marketplace apps broken as of a decade ago? Yes. But it's simple, cheap, easy to configure, and you can take it a long way with automation tools.
Freshdesk enabled our TWO active agents to manage a community that grew from 50 users to over 100k users in the past year. We connect it with automations I've built on Make (also an awesome, cheap tool) to create feedback form responses as tickets, and send each ticket to Slack. It's simple, but I don't know what more I could ask from such a cheap tool with easy-to-follow documentation.
Among the free plans choices, Freshdesk has the best features. You can add up to 3 agents to monitor several products and can create separate portals associated with each one. Others platforms like Clickdesk only permits 1 agent and Userecho only 1 forum and 1 agent. If you want to manage various types of requests, then it's for you. You can create multiple boards along with your ticket system. The possibility to change logos and colors are also great. Multilanguage is still missing some points, but that doesn't harm the quality of the service too much.