Freshdesk
Offers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.
Cost / License
- Freemium (Subscription)
- Proprietary
Application types
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Workspace
Features
Properties
- Customizable
Features
- Ad-free
- Customer service
- Pricing per agent
- Team Collaboration
- AI-Powered
- Ads monitoring
- Built-in AI Assistant
- Supports SSL Certificates
Facebook integration- Custom URLs
- AI Chatbot
- Live Support Chat
- Automatic customer engagement
- Scheduled Reports
- Task assignments
- Canned responses
- Email Notifications
Freshdesk News & Activities
Recent News
Recent activities
supportsyndicate added Freshdesk as alternative to SupportSyndicate
calloway-trent4 added Freshdesk as alternative to FyneDesk - Customer Support Platform
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What is Freshdesk?
Freshdesk is a customer service software that streamlines the support process with features like advanced ticketing, self-service, automation, collaboration tools, and analytics. It allows support teams to offer timely, personalized service. Key functions include ticket prioritization, categorization, assignment, unified inbox, agent collision detection, SLA management, and scenario automation.
Freshdesk fosters teamwork with shared ticket ownership, linked tickets, and expert engagement. It supports multichannel communication, including email, phone, chat, social media, website, and WhatsApp. It automates repetitive tasks, dispatches tickets based on specific parameters, and sets up event or time-triggered automation. The software also provides a self-service experience with a knowledge base and forums, offers analytics, and allows for workflow, customer portal, and agent role customization. It ensures data security with custom SSL certificates, IP and network restrictions, and identity and access management.
The software includes Freddy AI, an AI tool that assists teams in working more efficiently. Freddy AI includes AI Agents for resolving queries and tasks, AI Copilot and AI Insights for human agents and leaders. It can resolve complex, repetitive queries using AI agents, and offers AI summaries, live translations, reply suggestions. It also provides proactive visibility for leaders and the ability to ask questions for instant insights. Advanced workflows that automate routing, prioritization, and SLAs based on sentiment, agent skills, and workload are also part of the software.
Freshdesk Videos
Freshdesk information
Developed by
Freshworks Licensing
Proprietary and Freemium product.Pricing
Subscription ranging between $15 and $125 per month + free version with limited functionality.Alternatives
85 alternatives listedSupported Languages
- English
- Bosnian
- Bulgarian
- Catalan; Valencian
- Croatian
- Czech
- Danish
- Dutch
- Estonian
- Finnish
- French
- German
- Greek
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Latvian
- Lithuanian
- Malay
- Norwegian Bokmål
- Polish
- Portuguese
- Romanian
- Russian
- Serbian
- Chinese
- Slovak
- Slovene
- Spanish
- Swedish
- Thai
- Turkish
- Ukrainian
- Vietnamese
AlternativeTo Categories
Business & Commerce, Online Services, AI Tools & Services, Remote Work & Education, Social & Communications, Network & Admin, Office & ProductivityApple AppStore
- Updated
- 4.5 avg rating
Comments and Reviews
My experience with these guys lasted about 17 hours. I went to their website, pricing page and was confused about why the "free forever" plan prompt for a "trial" so dropped them a line. Support answered me with 3 emails; one confirming that they have received my message, another asking me to activate my account (who wanted one??) and the last with support agent asking me my freshdesk URL.
Now this is by itself upsetting so I asked the support why he didnt actually read (or understood) my ticket and his answer were again that he needed the URL to look into it, here is support answer:
Imagine having a paid account with a real blocking issue, what nightmare it could be to explain these guys what you need help with, if they have issue understanding a simple pre-purchase question.
Freshdesk is a great option for startups that want to keep costs down. Is it super advanced? No. Are many of its marketplace apps broken as of a decade ago? Yes. But it's simple, cheap, easy to configure, and you can take it a long way with automation tools.
Freshdesk enabled our TWO active agents to manage a community that grew from 50 users to over 100k users in the past year. We connect it with automations I've built on Make (also an awesome, cheap tool) to create feedback form responses as tickets, and send each ticket to Slack. It's simple, but I don't know what more I could ask from such a cheap tool with easy-to-follow documentation.
Among the free plans choices, Freshdesk has the best features. You can add up to 3 agents to monitor several products and can create separate portals associated with each one. Others platforms like Clickdesk only permits 1 agent and Userecho only 1 forum and 1 agent. If you want to manage various types of requests, then it's for you. You can create multiple boards along with your ticket system. The possibility to change logos and colors are also great. Multilanguage is still missing some points, but that doesn't harm the quality of the service too much.