FreeScout
39 likes
Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.
Cost / License
- Freemium (Pay once)
- Open Source
Application type
Platforms
- Mac
- Linux
- Android
- iPhone
- Android Tablet
- iPad
- MySQL Community Edition
- Self-Hosted
- MariaDB
- Laravel
- PHP
- Cloudron
Features
Properties
- Lightweight
- Privacy focused
Features
- Helpdesk Ticketing
- Multiple mailboxes
- SMTP Support
- IMAP Support
- Email workflows
- Workflow Automation
- Auto Responder
- SPF support
- Support for Multiple Users
- Ad-free
- Based on Laravel
- Real time collaboration
- No Tracking
- No Coding Required
- Extensible by Plugins/Extensions
- Kanban Board
- Shared inbox
- Task Time Tracking
- Dark Mode
- Support for @mentions
- Full-Text Search
- Suggested replies
- Email Scheduling
Tags
- Customer Support
- Ticketing
- User interface
- zendesk
- Php
- service-desk
- ticket-tracking
FreeScout News & Activities
Highlights All activities
Recent News
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elias-anttalainen added FreeScout as alternative to Easybook - Live Chat & AI Chatbot
vingt4sur7 added FreeScout as alternative to 24sur7.support- AltRazel liked FreeScout
- petr-hanousek reviewed FreeScout
Lightweight HelpDesk solution with many extensions. Friendly developers who respond quickly.
- petr-hanousek liked FreeScout
- Natterjack565 updated FreeScout
What is FreeScout?
Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting. Application functionality can be extended via modules.
FreeScout information
Developed by
FreeScoutLicensing
Open Source (AGPL-3.0) and Freemium product.Pricing
One time purchase (perpetual license) ranging between $3 and $26 + free version with limited functionality.Written in
Rating
Average rating of 4.6Alternatives
101 alternatives listedSupported Languages
- English
AlternativeTo Categories
Office & Productivity, Business & Commerce, Development, Social & CommunicationsGitHub repository
- 3,978 Stars
- 611 Forks
- 29 Open Issues
- Updated
Comments and Reviews
+1
Great tool, great code, great style. We were looking for a free and self-hosted email management tool for a long time and found FreeScout only now. It is a pleasure to work with the unobtrusive yet powerful user interface. This seems to be unique in a market of bloated, old-fashioned or overdone, social media focused and overpriced services, hosted on someone else's systems. Prices for the modules are ridiculous compared to the great added value. Could easily be a multiple while still being worth the money.
It's extremely good, i love it. 5 stars for the design. 5 stars for the user experience. Everyone loves it. Best in class.
Everything is an extra module that you need to pay extra. Thinking any feature, like being able to see a list of customers? That's $10, thanks! The list grows quickly, I needed 40 extra paid modules for fit my usage. But very good quality, so i paid. 4 stars for this because anyway the quality is very high.
But the developer is super rude, after i spent $400 in modules he just blocked me after asking a single (!!!) question "don't waste my time". I know that maybe answering the same question many times is tiring, but now I have no other way than asking a chargeback to my bank.
Lightweight HelpDesk solution with many extensions. Friendly developers who respond quickly.
FreeScout currently is the best open source ticketing solution out there! I can especially recommend the modules you can buy - they are a good way to support the devs and they blow other solutions absolutely out of the water! I'm overwhelmed with FreeScout.
Amazing software! Great job, guys, I'm impressed!
Incredible self-hosted alternative to Helpscout and Zendesk type platforms. Premium extensions are one-off purchases, not subscriptions. Never had it break down on me, always reliable and functional updates. An absolute winner and keeper!
Super nice UI compared to other clumsy ticketing systems