FreeScout
41 likes
Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.
Cost / License
- Freemium (Pay once)
- Open Source (AGPL-3.0)
Application type
Platforms
- Mac
- Linux
- Android
- iPhone
- Android Tablet
- iPad
- MySQL Community Edition
- Self-Hosted
- MariaDB
- Laravel
- PHP
- Cloudron
Features
Properties
- Lightweight
- Privacy focused
Features
- Helpdesk Ticketing
- Multiple mailboxes
- SMTP Support
- IMAP Support
- Email workflows
- Workflow Automation
- Auto Responder
- SPF support
- Support for Multiple Users
- Ad-free
- Based on Laravel
- Real time collaboration
- No Tracking
- No Coding Required
- Extensible by Plugins/Extensions
- Kanban Board
- Shared inbox
- Task Time Tracking
- Dark Mode
- Support for @mentions
- Full-Text Search
- Suggested replies
- Email Scheduling
FreeScout News & Activities
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skyfall67817 added FreeScout as alternative to Veelead Help Desk
skyfall67817 added FreeScout as alternative to HelpDesk by LiveChat
skyfall67817 added FreeScout as alternative to Help Desk Authority
skyfall67817 added FreeScout as alternative to Simple It Helpdesk
skyfall67817 added FreeScout as alternative to Seraph Helpdesk
skyfall67817 added FreeScout as alternative to HelpDeskSaaS, AJ Help Desk SAAS and AzureDesk
skyfall67817 added FreeScout as alternative to Fluent Support
theai8782782 added FreeScout as alternative to Cenvero Orion
What is FreeScout?
Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting. Application functionality can be extended via modules.
FreeScout information
Developed by
FreeScoutLicensing
Open Source (AGPL-3.0) and Freemium product.Pricing
One time purchase (perpetual license) ranging between $3 and $26 + free version with limited functionality.Written in
Rating
Average rating of 4.6Alternatives
122 alternatives listedSupported Languages
- English
AlternativeTo Categories
Office & Productivity, Business & Commerce, Development, Social & CommunicationsGitHub repository
- 4,169 Stars
- 649 Forks
- 39 Open Issues
- Updated
Comments and Reviews
+1
Great tool, great code, great style. We were looking for a free and self-hosted email management tool for a long time and found FreeScout only now. It is a pleasure to work with the unobtrusive yet powerful user interface. This seems to be unique in a market of bloated, old-fashioned or overdone, social media focused and overpriced services, hosted on someone else's systems. Prices for the modules are ridiculous compared to the great added value. Could easily be a multiple while still being worth the money.
It's extremely good, i love it. 5 stars for the design. 5 stars for the user experience. Everyone loves it. Best in class.
Everything is an extra module that you need to pay extra. Thinking any feature, like being able to see a list of customers? That's $10, thanks! The list grows quickly, I needed 40 extra paid modules for fit my usage. But very good quality, so i paid. 4 stars for this because anyway the quality is very high.
But the developer is super rude, after i spent $400 in modules he just blocked me after asking a single (!!!) question "don't waste my time". I know that maybe answering the same question many times is tiring, but now I have no other way than asking a chargeback to my bank.
Lightweight HelpDesk solution with many extensions. Friendly developers who respond quickly.
FreeScout currently is the best open source ticketing solution out there! I can especially recommend the modules you can buy - they are a good way to support the devs and they blow other solutions absolutely out of the water! I'm overwhelmed with FreeScout.
Amazing software! Great job, guys, I'm impressed!
Incredible self-hosted alternative to Helpscout and Zendesk type platforms. Premium extensions are one-off purchases, not subscriptions. Never had it break down on me, always reliable and functional updates. An absolute winner and keeper!
Super nice UI compared to other clumsy ticketing systems