Deskhero icon
Deskhero icon

Deskhero

Deskhero is an AI email support platform that connects to Gmail or Outlook and suggests contextual replies using customer history, knowledge base content, and Shopify data.

View all customer details, replies, tags, and related content - all in one place for faster resolution.

Cost / License

  • Subscription
  • Proprietary

Application types

Platforms

  • Online
Filter tickets by assignee, group, date, or any property you want - perfect for teams handling high volumes.
Upload files, articles, and documents to power smarter, AI-assisted replies for your support team
+5
Your team doesn’t need to be multilingual - Read and reply in your customer’s language with one click.
Deskhero alternatives  
5.0
Excellent4 reviews
8likes
2comments
85alternatives
0articles

Features

  1.  Instant Replay
  2. Microsoft Outlook icon  Outlook integration
  3.  Custom data fields
  4.  No Coding Required
  5.  Issue Tracking
  6.  Workflow Automation
  7.  Shared inbox
  8.  Auto Responder
  9.  Knowledge Base structuring
  10.  Knowledge Management
  11.  Helpdesk Ticketing
  12. Gmail icon  Gmail integration
  13.  Reporting
  14.  AI-Powered
  15. Shopify icon  Shopify integration
  16.  Real time collaboration
  17.  Canned responses
  18.  Team Collaboration
  19.  Custom fields
  20.  Cloud Sync

 Tags

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Deskhero information

  • Developed by

    SE flagDeskhero

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription ranging between $30 and $90 per month.

  • Rating

    Average rating of 5

  • Alternatives

    85 alternatives listed

  • Supported Languages

    • English
    • Spanish
    • French
    • German
    • Turkish
    • Chinese
    • Swedish
    • Danish
    • Italian
    • Czech
    • Latvian
    • Norwegian Bokmål
    • Dutch
    • Ukrainian
    • Portuguese

Our users have written 2 comments and reviews about Deskhero, and it has gotten 8 likes

Deskhero was added to AlternativeTo by Emily Derk on and this page was last updated .

Comments and Reviews

   
Top Positive Comment
Karen Luka
★
★
★
★
★
1

DeskHero is a helpful alternative to traditional help desk tools because it works directly with your email instead of replacing it. It connects with Gmail or Outlook, keeps the full conversation history, and uses AI to draft contextual replies based on past emails, your website content, and data from integrations like Shopify. The AI suggests responses that agents can edit and approve, which helps teams reply faster while still keeping a human in control.

Romans
★
★
★
★
★
0

I mostly handle support straight from Gmail/Outlook, and DeskHero just sits there and helps me draft replies. It pulls info from past emails, our site, and even Shopify orders, so I can just tweak the message and send. Makes things way easier for e‑commerce support.

Review by a new / low-activity user.

What is Deskhero?

Deskhero is an AI-powered email support platform that connects to Gmail or Outlook, pulls customer history and Shopify order data, and suggests contextual replies that agents can edit and send.

Instead of replacing email with a separate helpdesk, Deskhero works directly on top of your inbox: every email becomes a ticket, conversation history stays intact, and AI drafts responses based on the current message, past tickets, your knowledge base, website content, and customer order details.

It also supports multilingual communication, allowing teams to translate incoming emails and generate replies in different languages. Automation rules, tags, and custom fields help organize tickets and reduce manual triage.

Deskhero is designed for support teams and e-commerce businesses that want faster, more accurate email responses without losing control of human review.

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