DeskHero icon
DeskHero icon

DeskHero

Deskhero is an AI email support platform that connects to Gmail or Outlook and suggests contextual replies using customer history, knowledge base content, and Shopify data.

View all customer details, replies, tags, and related content - all in one place for faster resolution.

Cost / License

  • Subscription
  • Proprietary

Application type

Platforms

  • Online
Filter tickets by assignee, group, date, or any property you want - perfect for teams handling high volumes.
Upload files, articles, and documents to power smarter, AI-assisted replies for your support team
+5
Your team doesn’t need to be multilingual - Read and reply in your customer’s language with one click.
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Features

  1.  Instant Replay
  2. Microsoft Outlook icon  Outlook integration
  3.  Custom data fields
  4.  No Coding Required
  5.  Auto Responder
  6.  Real time collaboration
  7.  Cloud Sync
  8.  Shared inbox
  9.  Issue Tracking
  10.  Knowledge Base structuring
  11.  Workflow Automation
  12.  Knowledge Management
  13.  Helpdesk Ticketing
  14. Gmail icon  Gmail integration
  15.  Canned responses
  16.  Reporting
  17.  AI-Powered
  18. Shopify icon  Shopify integration
  19.  Custom fields

 Tags

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DeskHero information

  • Developed by

    SE flagDeskhero

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription ranging between $30 and $90 per month.

  • Alternatives

    16 alternatives listed

  • Supported Languages

    • English
    • Spanish
    • French
    • German
    • Turkish
    • Chinese
    • Swedish
    • Danish
    • Italian
    • Czech
    • Latvian
    • Norwegian Bokmål
    • Dutch
    • Ukrainian
    • Portuguese
DeskHero was added to AlternativeTo by Emily Derk on and this page was last updated .
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What is DeskHero?

Deskhero is an AI-powered email support platform that connects to Gmail or Outlook, pulls customer history and Shopify order data, and suggests contextual replies that agents can edit and send.

Instead of replacing email with a separate helpdesk, Deskhero works directly on top of your inbox: every email becomes a ticket, conversation history stays intact, and AI drafts responses based on the current message, past tickets, your knowledge base, website content, and customer order details.

It also supports multilingual communication, allowing teams to translate incoming emails and generate replies in different languages. Automation rules, tags, and custom fields help organize tickets and reduce manual triage.

Deskhero is designed for support teams and e-commerce businesses that want faster, more accurate email responses without losing control of human review.

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