AsisteClick

Messenger For Business - Increase your sales and improve customer support with live chat with three products: Team (collaborate with teammates), Chat (live chat with customers) and Inbox (ticketing system).

• Proactive chat: Setup intelligent chat invitations automatically triggered based on your visitors’ footprints.

• Transcriptions: Read every chat log. Audit your operators’ performance and find out new business opportunities.

• Canned messages: Save time by using shortcuts to frequent questions with answers saved in the database.

• Chat transfer: Easily transfer a chat to another operator, support tier or supervisor just the way you’d do with a phone call.

• Teamwork: Chat with other members of your company and work collaboratively.

• Multilanguage: Visitor chat window currently available in 9 languages: English, Spanish, Portuguese, French, German, Italian, Dutch, Turkish and Danish.

• Fixed and floating button: Place the chat button on a fixed position of your webpages or just floating in any corner of the visitor’s browser.

• Capture screenshot: A picture is worth a thousand words. Get a screenshot of your visitor to know exactly the kind of support that is needed.

• Sound and visual chat alert: Never lose a lead. Both a visual and sound alert is triggered each time you get a new chat support request.

• Custom design: Change chat window colors based on your corporate colors. Upload your company logo and online/offline buttons.

• File sharing: Easily transfer files between operators and visitors. Share documents, contracts, images, PDF and any sort of files.

• Secure connection: Chat sessions and administrator’s dashboard are secured with a 256bit SSL certificate.

• Smartphone ready: Visitor chat window automatically adapts when using a smartphone or tablet.

• Unlimited users and plans for agent seats.

• Integrate customer support email with a shared inbox.

• Assign tickets to agents and whole departments.

• Convert emails in conversations.