What is Videsk?
With Videsk you will able to provide attention to you customer trough video call integrated directly into your website, mobile app, kiosk and among others.
Integration and setup take only 15 minutes, then you can start to attend to your customers. Videsk is not only an embedded video call, you can get a lot of features like:
Basic video call features:
- Toggle camera (front/back)
- PiP (Picture in Picture)
Contact center features:
- Segmentation for your customer to assign to the most qualified expert
- Smart queue which assigns call based on the availability of your experts
- Custom ACD (Automatic call distribution)
- File sharing to send documents
- Custom dynamic forms to get data of your customers
- Analytics & Reports with KPIs of call volume, segmentation, agents, history, and customer satisfaction.