Pappice

Pappice is a small, self-hosted, chat-style support desk. Customers open tickets from the portal; staff assign, reply, and track them.

We built Pappice for our consultancy because the support desks we tried were too heavy, not fully open source, or missing the workflow we needed. We now use it in production across multiple clients.

Features:

• Products contain tickets, with access controlled by account types and product roles.
• Customers and staff use the same UI with role-based actions.
• Open/closed tickets with assignees, priorities, filters, and unread indicators.
• Chat-style conversations with public replies, internal notes, unread state, assignees, priorities, filtering, and sorting.
• File attachments via upload, drag/drop, or paste, with image previews.
• Admin-managed accounts with one-time setup/reset links or manually assigned passwords.
• optional SMTP-backed no-reply notifications with a durable SQLite outbox.
• API tokens and webhooks, an admin audit log, and a maintenance view.