OTRS
OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.
Cost / License
- Pay once or Subscription
- Proprietary
Application types
EUPlatforms
- Windows
- Linux
- Online
Features
- Web-Based
- Incident Management
- Helpdesk Ticketing
- Customer service
- Inventory Management
- CMDB and ProcessManagement
- Workflow Automation
- Service Level Management
- First person view
Tags
- Ticketing
- itil-software
- cmdb
- information-security
OTRS News & Activities
Recent activities
gweissbach added OTRS as alternative to i-bnet HelpDesk
OTRS information
Developed by
OTRS AG Licensing
Proprietary and Commercial product.Pricing
One time purchase that costs $0, and / or subscription that costs $0 per month.Alternatives
62 alternatives listedSupported Languages
- English
What is OTRS?
OTRS is a leading cloud-based ticketing and process automation solution. It is used by service teams: IT, customer service, information security, corporate security, etc.
The fully-managed solution means that your service management team is up-and-running quickly. It is completely customizable to your organization's needs, but some of our frequently requested features include: ? ITIL processes (We're a SERVIEW CERTIFIEDTOOL.) ? CMDB ? Tickets, queues, and access control ? Reporting and SLAs ? Workflows and automation ? Knowledge base ? Chat and channel integration ? Third-party integration ? Dynamic fields
For customers seeking corporate security or ISMS solutions, OTRS AG also offers STORM and CONTROL. These solutions use OTRS as their foundation, but incorporate specialized features to boost operational excellence in these areas, respectively.
Comments and Reviews
Best opensource servicenow replacement i've come across.